Please help....I'm a novice!
Laptop is a Dell Inspiron 1564, running Windows 7 x64 bit.
It started two days ago, all of a sudden, half the icons on my desktop disappeared, including Malwarebytes. I ran Avast and after about 20min of a full scan it just hung and I then got a blue screen and the computer shut down.
Error Message was:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 5129
OS Versio: 6_1_7600
Service Pack: 0_0
Bucket ID: X64_0xF4_C000041D_IMAGE-csrss.exe
Server info: 2148cf43-baca-444b-bbd4-fa52740e113e
After restarting I tried Malwarebytes and it didn't pick up anything. I then tried a scan with Avast again but this time in safe Mode and it hung again after some time of scanning. Next I installed Kaspersky 2011 to see if that picked up anything, same thing, crashed after some time, I tired it in Safe Mode and this time it ran through but did not pick up anything.
I tried a system restore but for some reason it said that system restore was not activated so no restore point available.
The laptop now takes a VERY long time to start up (around 5 minutes) and I get a black screen with the cursor being able to move, it eventually goes to the login screen. Also, today, all of a sudden the Aero theme I had on since day one has dissapeared and the desktop just have the plain windows theme (like Windows Classic) and you cant turn the Aero theme back on either.
Does this sound like a Virus/Malware problem or rather a Windows issues? Thanks in advance for your help and sorry if my post is a bit all over the place.
Edited by boopme, 21 January 2011 - 10:11 PM.