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Getting Rid of Palladium Pro with MalwareBytes

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#1 sutefu


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Posted 21 January 2011 - 04:23 PM

Dear All,

Good evening! I wonder if you can help me. Recently my PC (Windows Office XP) has become infected with Palladium Pro. Through Google search engine I found your website's advice regarding the uninstallation of this virus: My link

Most of the directions I followed without any problem. I did exactly as instructed up until the installation on malwarebytes'; I installed the Malwarebytes' Anti-Malware programme and ran a full scan: it came up with 5 infections, a notepad log of the scan which stated that there was one remaining infection uncleared, and a box saying it required a reboot to deal with the problem. As instructed at your link, I allowed my PC to reboot.
When I logged back on, the very same red warning box "Malware detected" box popped up, as it had done at the beginning of the Palladium Pro problem. In your advice, at point 22, you said "Once your computer has rebooted, and you are logged in, please continue with the rest of the steps." Could you please inform me what the rest of these steps are? I'm not sure if it was supposed to, but nothing happened automatically when I logged back on. I rescanned my PC with Malwarebytes' Anti-Malware, and it discovered one remaining infection.

The results were as such
Vendor: Trojan.Dropper. Catergory: File. Item: c:\documents and settings\networkservice\local settings\temporary internet files\Content.IE5\1VQ4AOLK\dm11{1}.exe. Other: - . Action Taken: No action taken.

Again, it required a reboot to get rid of the file. When I rebooted, it asked if I wanted to start Windows normally of in safe mode. Which ever option I chose led to a blue screen looking something like a crash, and then a return to the start windows normally option. I was only able to start my computer properly through the safe mode, and when I did, the red warning box saying "Malware detected" was still there!

Any advice you could give me at all would be very useful indeed. I'm sure you can tell that I'm not very tech savvy at all, so the simplest language may be best ;-)
Thanks everyone!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 boopme


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Posted 21 January 2011 - 09:16 PM

Hello your link is broken, but I feel you are using the wrong guide as stepp 22 is different here..

Try again please and psot your MBAM log thanks.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.

Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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