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AV8 on this computer


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2 replies to this topic

#1 NeilMacS

NeilMacS

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Posted 21 January 2011 - 05:35 AM

Hi there
Newbie Neil here
Our laptop has suddenly started showning a warning from AV8 now upon checking on the web this appears to be a bad thing. So we have installed and run Hi jack this and ahave been instructed to throw ourselves at your mercy :)

Here is the log produced HELP.....



Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:19:20, on 21/01/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Virgin Media\Security\rps.exe
C:\Program Files\Virgin Media\HUB\VirginMediaHUBComHandler.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Virgin Media\HUB\VirginMediaHUB.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Raxco\PerfectDisk10\PDAgentS1.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe
C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexStoreSvr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
C:\Users\Annie\Desktop\HijackThis executable files.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?

TYPE=3&tp=iehome&locale=en_gb&c=91&bd=Pavilion&pf=cnnb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat

\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:

\PROGRA~1\MICROS~4\Office14\GROOVEEX.DLL
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files

\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~4\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin

\jp2ssv.dll
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "C:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "C:\Program

Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "C:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "C:

\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [VirginMediaHUB.exe] "C:\Program Files\Virgin Media\HUB\VirginMediaHUB.exe" /AUTORUN
O4 - HKLM\..\Run: [IntelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\Lib

\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [OfficeSyncProcess] "C:\Program Files\Microsoft Office\Office14\MSOSYNC.EXE"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~1\MICROS~4\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office

\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft

Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft

Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files

\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:

\PROGRA~1\SPYBOT~1\SDHelper.dll
O16 - DPF: {83A4D5A6-E2C1-4EDD-AD48-1A1C50BD06EF} - http://www.swingfree.co.uk/ImageUploader5.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FD0EBBED-0C42-4D0F-82DA-44399B5C420A} - http://downloads.virginmedia.com/CST/ver1/vistainstaller.cab
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery

\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft

Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick

Launch Buttons\Com4QLBEx.exe
O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\Windows\system32\CTsvcCDA.exe
O23 - Service: HP Health Check Service - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard\HP Health Check

\hphc_service.exe
O23 - Service: HP Quick Synchronization Service (HPDrvMntSvc.exe) - Hewlett-Packard Company - C:\Program Files

\Hewlett-Packard\Shared\HPDrvMntSvc.exe
O23 - Service: HP Software Framework Service (hpqwmiex) - Hewlett-Packard Company - C:\Program Files\Hewlett-Packard

\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files

\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:

\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDAgent.exe
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk10\PDEngine.exe
O23 - Service: Virgin Media Security (Radialpoint Security Services) - Virgin Media - C:\Program Files\Virgin Media

\Security\RpsSecurityAwareR.exe
O23 - Service: RadialpointIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\Virgin Media\Security\AVG

\Identity Protection\agent\Bin\AVGIDSAgent.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Program Files\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared

files\RichVideo.exe
O23 - Service: Virgin Media Security Firewall (RP_FWS) - Virgin Media - C:\Program Files\Virgin Media\Security

\Fws.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot -

Search & Destroy\SDWinSec.exe
O23 - Service: ServicepointService - Radialpoint Inc. - C:\Program Files\Virgin Media\HUB\ServicepointService.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: Windows Presentation Foundation Font Cache 4.0.0.0 (WPFFontCache_v0400) - Unknown owner - C:\Windows

\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe (file missing)

--
End of file - 9338 bytes
Soldier: This is the worst part. The calm before the battle
Fry: And then the battle is not so bad?
Soldier: Oh, right. I forgot about the battle

Better to understand a little than to misunderstand a lot

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#2 m0le

m0le

    Can U Dig It?


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Posted 26 January 2011 - 07:51 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 m0le

m0le

    Can U Dig It?


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Posted 31 January 2011 - 07:25 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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