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Norton Says I have two problems in my explorer.exe


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#1 Beauty

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Posted 21 January 2011 - 02:22 AM

Hello
I have been looking all over the place to find a way to fix my laptop. I have a dell latitude d630 and im using xp professional. My norton antivirus said that it found two problems in my explorer. exe, trojon.bamital.B!inf and suspicious.mystic. The norton tried to delete them but it failed.The laptop keeps freezing and redircting me to other site and its driving me nutts :wacko:. Can someone help me?

Thanks

Edited by hamluis, 21 January 2011 - 05:39 AM.
Moved from XP to Am I Infected.


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#2 quietman7

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Posted 21 January 2011 - 07:53 AM

You have a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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#3 Orange Blossom

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Posted 22 January 2011 - 12:08 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic374985.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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