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XP Professional SP 3 x86 BSOD


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10 replies to this topic

#1 flayofish

flayofish

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Posted 20 January 2011 - 11:54 AM

Have a Windows XP Pro x86 machine running on HP DC 7800 small form factor that gets intermittent bsod crashes.
Guessing it's one of the MB drivers that is bad/corrupt, but want a second opinion.


Here is the dump analysis:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: e2fe0f9c, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: bf8b158e, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000001, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: e2fe0f9c

FAULTING_IP:
win32k!PFEOBJ::vFreepfdg+13
bf8b158e 8b38 mov edi,dword ptr [eax]

MM_INTERNAL_CODE: 1

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: hostex32.exe

LAST_CONTROL_TRANSFER: from bf8b1692 to bf8b158e

STACK_TEXT:


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!PFEOBJ::vFreepfdg+13
bf8b158e 8b38 mov edi,dword ptr [eax]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!PFEOBJ::vFreepfdg+13

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4cc6d6a2

FAILURE_BUCKET_ID: 0x50_win32k!PFEOBJ::vFreepfdg+13

BUCKET_ID: 0x50_win32k!PFEOBJ::vFreepfdg+13

Followup: MachineOwner

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#2 Allan

Allan

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Posted 20 January 2011 - 11:57 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 flayofish

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Posted 20 January 2011 - 12:20 PM

Here is the Bluescreen Viewer information:

==================================================
Filename : ntoskrnl.exe
Address In Stack : ntoskrnl.exe+7a2fa
From Address : 0x804d7000
To Address : 0x806ff000
Size : 0x00228000
Time Stamp : 0x4bd6eda6
Time String : 4/27/2010 7:59:02 AM
Product Name : Microsoft® Windows® Operating System
File Description : NT Kernel & System
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\ntoskrnl.exe
==================================================

==================================================
Filename : win32k.sys
Address In Stack : win32k.sys+b158e
From Address : 0xbf800000
To Address : 0xbf9c4780
Size : 0x001c4780
Time Stamp : 0x4cc6d6a2
Time String : 10/26/2010 7:24:50 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : hal.dll
Address In Stack :
From Address : 0x806ff000
To Address : 0x8071fd00
Size : 0x00020d00
Time Stamp : 0x4802517f
Time String : 4/13/2008 12:31:27 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : kdcom.dll
Address In Stack :
From Address : 0xf7987000
To Address : 0xf7988b80
Size : 0x00001b80
Time Stamp : 0x3b7d8346
Time String : 8/17/2001 2:49:10 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : BOOTVID.dll
Address In Stack :
From Address : 0xf7897000
To Address : 0xf789a000
Size : 0x00003000
Time Stamp : 0x3b7d8345
Time String : 8/17/2001 2:49:09 PM
Product Name : Microsoft® Windows® Operating System
File Description : VGA Boot Driver
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Company : Microsoft Corporation
Full Path : C:\Windows\system32\BOOTVID.dll
==================================================

==================================================
Filename : ACPI.sys
Address In Stack :
From Address : 0xf75a8000
To Address : 0xf75d5d80
Size : 0x0002dd80
Time Stamp : 0x480252b1
Time String : 4/13/2008 12:36:33 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : WMILIB.SYS
Address In Stack :
From Address : 0xf7989000
To Address : 0xf798a100
Size : 0x00001100
Time Stamp : 0x3b7d878b
Time String : 8/17/2001 3:07:23 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pci.sys
Address In Stack :
From Address : 0xf7597000
To Address : 0xf75a7a80
Size : 0x00010a80
Time Stamp : 0x480252bb
Time String : 4/13/2008 12:36:43 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : isapnp.sys
Address In Stack :
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To Address : 0xf7600180
Size : 0x00009180
Time Stamp : 0x480252b8
Time String : 4/13/2008 12:36:40 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : SSHRMD.SYS
Address In Stack :
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To Address : 0xf7610000
Size : 0x00009000
Time Stamp : 0x44df5b20
Time String : 8/13/2006 11:02:24 AM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : SSFS0509.SYS
Address In Stack :
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To Address : 0xf770f000
Size : 0x00008000
Time Stamp : 0x44df5b1c
Time String : 8/13/2006 11:02:20 AM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : SSIDRV.SYS
Address In Stack :
From Address : 0xf74d5000
To Address : 0xf74f7000
Size : 0x00022000
Time Stamp : 0x44df5b19
Time String : 8/13/2006 11:02:17 AM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : NDIS.SYS
Address In Stack :
From Address : 0xf74a8000
To Address : 0xf74d4980
Size : 0x0002c980
Time Stamp : 0x48025d03
Time String : 4/13/2008 1:20:35 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : TDI.SYS
Address In Stack :
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To Address : 0xf7713a80
Size : 0x00004a80
Time Stamp : 0x48025834
Time String : 4/13/2008 1:00:04 PM
Product Name :
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File Version :
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Full Path :
==================================================

==================================================
Filename : compbatt.sys
Address In Stack :
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To Address : 0xf789d800
Size : 0x00002800
Time Stamp : 0x480252b4
Time String : 4/13/2008 12:36:36 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : BATTC.SYS
Address In Stack :
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To Address : 0xf78a2780
Size : 0x00003780
Time Stamp : 0x480252b0
Time String : 4/13/2008 12:36:32 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pciide.sys
Address In Stack :
From Address : 0xf7a4f000
To Address : 0xf7a4fd00
Size : 0x00000d00
Time Stamp : 0x3b7d83e5
Time String : 8/17/2001 2:51:49 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PCIIDEX.SYS
Address In Stack :
From Address : 0xf7717000
To Address : 0xf771d180
Size : 0x00006180
Time Stamp : 0x4802539d
Time String : 4/13/2008 12:40:29 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : viaide.sys
Address In Stack :
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To Address : 0xf798c500
Size : 0x00001500
Time Stamp : 0x4802539e
Time String : 4/13/2008 12:40:30 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : intelide.sys
Address In Stack :
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To Address : 0xf798e580
Size : 0x00001580
Time Stamp : 0x4802539d
Time String : 4/13/2008 12:40:29 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : pcmcia.sys
Address In Stack :
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To Address : 0xf74a7580
Size : 0x0001d580
Time Stamp : 0x480252b9
Time String : 4/13/2008 12:36:41 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : MountMgr.sys
Address In Stack :
From Address : 0xf7617000
To Address : 0xf7621580
Size : 0x0000a580
Time Stamp : 0x48025371
Time String : 4/13/2008 12:39:45 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ftdisk.sys
Address In Stack :
From Address : 0xf746b000
To Address : 0xf7489880
Size : 0x0001e880
Time Stamp : 0x3b7d8419
Time String : 8/17/2001 2:52:41 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : dmload.sys
Address In Stack :
From Address : 0xf798f000
To Address : 0xf7990700
Size : 0x00001700
Time Stamp : 0x3b7d8567
Time String : 8/17/2001 2:58:15 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : dmio.sys
Address In Stack :
From Address : 0xf7445000
To Address : 0xf746a700
Size : 0x00025700
Time Stamp : 0x4802549d
Time String : 4/13/2008 12:44:45 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PartMgr.sys
Address In Stack :
From Address : 0xf771f000
To Address : 0xf7723d00
Size : 0x00004d00
Time Stamp : 0x480253b0
Time String : 4/13/2008 12:40:48 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ACPIEC.sys
Address In Stack :
From Address : 0xf78a3000
To Address : 0xf78a5d80
Size : 0x00002d80
Time Stamp : 0x3b7d8553
Time String : 8/17/2001 2:57:55 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : OPRGHDLR.SYS
Address In Stack :
From Address : 0xf7a50000
To Address : 0xf7a50d80
Size : 0x00000d80
Time Stamp : 0x3b7d8553
Time String : 8/17/2001 2:57:55 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : VolSnap.sys
Address In Stack :
From Address : 0xf7627000
To Address : 0xf7633c80
Size : 0x0000cc80
Time Stamp : 0x480253bc
Time String : 4/13/2008 12:41:00 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : atapi.sys
Address In Stack :
From Address : 0xf742d000
To Address : 0xf7444900
Size : 0x00017900
Time Stamp : 0x4802539d
Time String : 4/13/2008 12:40:29 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : disk.sys
Address In Stack :
From Address : 0xf7637000
To Address : 0xf763fe00
Size : 0x00008e00
Time Stamp : 0x480253ae
Time String : 4/13/2008 12:40:46 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : CLASSPNP.SYS
Address In Stack :
From Address : 0xf7647000
To Address : 0xf7653180
Size : 0x0000c180
Time Stamp : 0x48025c05
Time String : 4/13/2008 1:16:21 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : fltmgr.sys
Address In Stack :
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To Address : 0xf742cb00
Size : 0x0001fb00
Time Stamp : 0x480251da
Time String : 4/13/2008 12:32:58 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : sr.sys
Address In Stack :
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To Address : 0xf7896f00
Size : 0x00011f00
Time Stamp : 0x480252c2
Time String : 4/13/2008 12:36:50 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : DRVMCDB.SYS
Address In Stack :
From Address : 0xf786f000
To Address : 0xf7884fe0
Size : 0x00015fe0
Time Stamp : 0x44c11aef
Time String : 7/21/2006 12:20:31 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : PxHelp20.sys
Address In Stack :
From Address : 0xf7657000
To Address : 0xf765fb40
Size : 0x00008b40
Time Stamp : 0x44c5634d
Time String : 7/24/2006 6:18:21 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : KSecDD.sys
Address In Stack :
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To Address : 0xf786eb00
Size : 0x00016b00
Time Stamp : 0x4a420b90
Time String : 6/24/2009 5:18:40 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Ntfs.sys
Address In Stack :
From Address : 0xf7b52000
To Address : 0xf7bde600
Size : 0x0008c600
Time Stamp : 0x48025be5
Time String : 4/13/2008 1:15:49 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : viaagp.sys
Address In Stack :
From Address : 0xf7667000
To Address : 0xf7671500
Size : 0x0000a500
Time Stamp : 0x480252b7
Time String : 4/13/2008 12:36:39 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ohci1394.sys
Address In Stack :
From Address : 0xf7677000
To Address : 0xf7686100
Size : 0x0000f100
Time Stamp : 0x480254fa
Time String : 4/13/2008 12:46:18 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : 1394BUS.SYS
Address In Stack :
From Address : 0xf7687000
To Address : 0xf7694080
Size : 0x0000d080
Time Stamp : 0x480254fa
Time String : 4/13/2008 12:46:18 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : Mup.sys
Address In Stack :
From Address : 0xba746000
To Address : 0xba75fb80
Size : 0x00019b80
Time Stamp : 0x48025c31
Time String : 4/13/2008 1:17:05 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : agp440.sys
Address In Stack :
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To Address : 0xf76a1580
Size : 0x0000a580
Time Stamp : 0x480252b5
Time String : 4/13/2008 12:36:37 PM
Product Name :
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==================================================

==================================================
Filename : igxpmp32.sys
Address In Stack :
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Size : 0x00582620
Time Stamp : 0x46cf21ff
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Product Name :
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==================================================
Filename : VIDEOPRT.SYS
Address In Stack :
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To Address : 0xb8d21f00
Size : 0x00013f00
Time Stamp : 0x48025497
Time String : 4/13/2008 12:44:39 PM
Product Name :
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==================================================
Filename : HECI.sys
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Size : 0x0000b000
Time Stamp : 0x46451fad
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Product Name :
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==================================================
Filename : serial.sys
Address In Stack :
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Time Stamp : 0x48025be0
Time String : 4/13/2008 1:15:44 PM
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==================================================
Filename : serenum.sys
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Time Stamp : 0x4802538c
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==================================================
Filename : e1e5132.sys
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==================================================
Filename : usbuhci.sys
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==================================================

==================================================
Filename : USBPORT.SYS
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Size : 0x00023200
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==================================================
Filename : usbehci.sys
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==================================================
Filename : HDAudBus.sys
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==================================================
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Company :
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==================================================

==================================================
Filename : kbdclass.sys
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==================================================
Filename : parport.sys
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Full Path :
==================================================

==================================================
Filename : fdc.sys
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Size : 0x00006b00
Time Stamp : 0x48025399
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Product Name :
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File Version :
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Full Path :
==================================================

==================================================
Filename : IFXTPM.SYS
Address In Stack :
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Product Name :
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Company :
Full Path :
==================================================

==================================================
Filename : imapi.sys
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Time String : 4/13/2008 12:40:57 PM
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File Version :
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Full Path :
==================================================

==================================================
Filename : DLACDBHM.SYS
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Time Stamp : 0x45cbf2f8
Time String : 2/8/2007 10:05:12 PM
Product Name :
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Company :
Full Path :
==================================================

==================================================
Filename : cdrom.sys
Address In Stack :
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Time Stamp : 0x480253ad
Time String : 4/13/2008 12:40:45 PM
Product Name :
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File Version :
Company :
Full Path :
==================================================

==================================================
Filename : redbook.sys
Address In Stack :
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To Address : 0xf76d5100
Size : 0x0000e100
Time Stamp : 0x4802539b
Time String : 4/13/2008 12:40:27 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : ks.sys
Address In Stack :
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To Address : 0xb8c6c700
Size : 0x00022700
Time Stamp : 0x48025c12
Time String : 4/13/2008 1:16:34 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : GEARAspiWDM.sys
Address In Stack :
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To Address : 0xb9e77280
Size : 0x00005280
Time Stamp : 0x4a1151b5
Time String : 5/18/2009 6:16:53 AM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : intelppm.sys
Address In Stack :
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To Address : 0xb9435e00
Size : 0x00008e00
Time Stamp : 0x48025183
Time String : 4/13/2008 12:31:31 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

==================================================
Filename : wmiacpi.sys
Address In Stack :
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Size : 0x00002280
Time Stamp : 0x480252b5
Time String : 4/13/2008 12:36:37 PM
Product Name :
File Description :
File Version :
Company :
Full Path :
==================================================

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Time Stamp : 0x4cc976f2
Time String : 10/28/2010 7:13:22 AM
Product Name : Adobe Type Manager
File Description : Windows NT OpenType/Type 1 Font Driver
File Version : 5.1 Build 230
Company : Adobe Systems Incorporated
Full Path : C:\Windows\system32\ATMFD.DLL
==================================================

==================================================
Filename : mrxdav.sys
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==================================================
Filename : klognt.sys
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Filename : nstrcnt.sys
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Filename : mdmxsdk.sys
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#4 Allan

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Posted 20 January 2011 - 12:30 PM

That was generated by Blue Screen Viewer? There is no error code cited.

Okay, let's go back to your dump file. First, what is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Depending on your response to the above, I'd suggest one or all of the following:

1) Update all drivers (get them from the OEM websites, not Windows Update).
2) Download and run memtest
3) Boot to the recovery console and run chkdsk /r
4) Check for a bios udate

#5 flayofish

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Posted 20 January 2011 - 12:46 PM

Does this help?

==================================================
Dump File : Mini012011-01.dmp
Crash Time : 1/20/2011 8:12:06 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xe2fe0f9c
Parameter 2 : 0x00000000
Parameter 3 : 0xbf8b158e
Parameter 4 : 0x00000001
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+b158e
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6046 (xpsp_sp3_gdr.101026-1628)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini012011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

#6 Allan

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Posted 20 January 2011 - 12:49 PM

There you go :)

That was my assumption based on your original post anyway. You didn't answer the question about anything new or different since before the problem. But my post above is on target.

#7 flayofish

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Posted 20 January 2011 - 02:27 PM

First thing I did was run chkdsk /f /r and all was good.
Didn't try memtest, but didn't see anything indicative of that behavior in this instance.
Was looking to update MB drivers as next step prior to posting here.
Looks like i'm on the right track here.
I'll post results, thanks!

#8 Allan

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Posted 20 January 2011 - 02:32 PM

The correct way to run checkdisk with XP is to boot to the recovery console and run chkdsk /r - you did not to that.

And I suggested memtest because faulty ram is often the cause of this specific bsod

#9 flayofish

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Posted 20 January 2011 - 03:11 PM

chkdsk /f /r was a scheduled run at boot... Apologies, but I fail to see why this is incorrect.
Regarding switches, chkdsk went through, I believe, 5 steps of error checking.
/f - fix
/r - repair (assumes /f).

If this is incorrect, why? Not getting snotty, just curious so I can change my habits if justified.

-thanks

#10 hamluis

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Posted 20 January 2011 - 04:24 PM

It's not incorrect, just redundant :).

The chkdsk /f is included in the chkdsk /r command, nothing is gained by asserting both /f and /r. The /f switch by itself...does not attempt recovery of files from bad sectors, while the /r does this, in addition to all that the /f does.

Louis

#11 Jeff Creedon

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Posted 03 August 2011 - 10:57 AM

I am having this same issue on a Microsoft Terminal Services Server (2003 Standard). Hostex32.exe is a Hummingbird Connectivity process. The BSOD appears to be the process or memory mishandling the data, I can not cause the problem to happen so I do not know for certain. I have tried memtest and check disk no issues found.

I was wondering if you have found a solution to this. I have updated Host Explorer (13) to .461 from .209 on half of my farm and that seems to work, although now the licensing does not seem release so people randomly get "Flashes."




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