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Blue Screen of Death... Sometimes


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#1 dcsontos

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Posted 20 January 2011 - 11:27 AM

Good morning I have an EMachines desktop that is less than a year old. Recently I have been experiencing problems. At least twice a day, the computer seizes up and displays the blue screen of death. I will record the error codes and messages next time it happens. Once I restart it, it seems fine albeit slow, and I cannot tell why this is happening. I updated my drivers recently, but it was error free for at least two weeks after, so I do not believe this was the issue. Also I noticed that wmplayer.exe process is always running. I pretty much EXCLUSIVELY use VLC player but still wmplayer stays in memory. When I use task manager to kill the process, it comes back a second later. I scanned with SuperAntispyware and it found nothing. Any help would be greatly appreciated. Dcsontos

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#2 dcsontos

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Posted 20 January 2011 - 01:04 PM

I forgot to add my specs... Here it is

E Machines ET1331G
AMD Athlon II x2 250u Processor 1.60GHz
RAM 4.00 GB (3.75 usable)
64bit operating system running Windows 7 Home Premium

My copy of Windows is genuine.

#3 1972vet

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Posted 06 February 2011 - 10:44 PM

Greetings dcsontos and Welcome to the forums,

Sorry for the delayed reply, things have been very busy for us. Your issue I believe...firmly believe, is related to the vlc player you mentioned. You may very well have been going along just fine and things seem to have suddenly gone wrong. That may be how this seems to you...but the vlc player has an exploit that has yet to have been addressed by the author. My advise is to uninstall it and find some reason to use your on board media player to suit your purposes. At least it's updated and patched regularly. Post back after you've removed the vlc media player but give it some time to see if you should get the bsod again. If so, please remember to record exactly what text may appear on the screen, and specifically, include any driver information which might appear at the very bottom. Good luck!

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#4 cryptodan

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Posted 07 February 2011 - 06:34 AM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#5 dcsontos

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Posted 10 February 2011 - 01:33 AM

==================================================
Dump File : 012311-24882-01.dmp
Crash Time : 1/23/2011 2:03:45 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`06ac44e0
Parameter 2 : fffff880`0ff97cf8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\012311-24882-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 588,912
==================================================

==================================================
Dump File : 012311-25755-01.dmp
Crash Time : 1/23/2011 12:50:45 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`094f31a0
Parameter 2 : fffff880`0ffcfcf8
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\012311-25755-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 870,416
==================================================


Thanks for your help and no worries about the delay, I appreciate any and all help you guys can offer. Do you really think its VLC? Everyone I know seems to use it, I use it w/o incident on my other machines, I even have a portable version that works well too. I have tried without it and I didn;t have any problems, but I haven;t had any of the Blue Screen problems in about a week. Well I hope i posted the right info. Let me know what the next step is.

#6 cryptodan

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Posted 10 February 2011 - 07:02 AM

Are all your drivers updated for your hardware?

#7 dcsontos

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Posted 13 February 2011 - 09:17 PM

I'm pretty sure. I tried updating them a few weeks ago. I may have had a problem when I was installing the update for my graphics thing, the NVIDIA and now that I'm thinking about it, when I tried to install shockwave, it told be there was a problem with this driver and thats why shockwave couldn't install. Everything in the device manager looked ok, though so how do I check if everything is up to date??




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