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all of a sudden... my dvd/cd drive is not working


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17 replies to this topic

#1 Stila_R8dr

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Posted 20 January 2011 - 10:15 AM

I don't get it.
I cant write (or even access) to my DVD.
I have searched web and this site to no avail.

When I try to access my DVD I get a window with this error...

D:\ is not accessible.
invalid access to memory location.

Any Thoughts

I have tried to update the drivers... using the cd that came with it...
DOH!!! That's that's not going to work.

But Why All of a Sudden?

Thanks
Tony

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#2 Allan

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Posted 20 January 2011 - 10:18 AM

Optical drives do not need drivers.
What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 Queen-Evie

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Posted 20 January 2011 - 10:43 AM

Something for you to try.

Access Device Manager by using one of these methods.

1. Right click My Computer, click Manage and then click Device Manager

2. Right click on "My Computer" then to "properties" then to Hardware TAB and then Device Manager

3. Click START | RUN type in "devmgmt.msc" (without quotation marks)


Once in Device Manager, look under DVD/CD Rom Drives.

If your drive is listed, RIGHT click on the device name, then choose Uninstall.

Confirm that you want to uninstall the device.

After it uninstalls, REBOOT your computer.

Your system should tell you New Hardware Found.

After you get the message that it's ready to use, see if access/usability is restored.

#4 Stila_R8dr

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Posted 20 January 2011 - 10:43 AM

I took it apart and gave it a cleaning inside. Then I tried the obvious and checked out all the peripherals, unplugged and replugged, and that did not work. I even swapped out the drive with another and nada.

Also. I have noticed that I cant read PDFs anymore. something about the Adobe software. I tried to download the latest Adobe Reader program (which I thought I already had), and it failed said I already have the program.

I had some work done here and had to turn disable the cd enumeratorsomethingorother. I thought that it had not been re enable, but that did not do it.

I need this darn thing to work too, talk about poor timing. I need to update and send out resumes to find work and need the drive for obvious reasons. :wacko:

Thanks
Tony

#5 Queen-Evie

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Posted 20 January 2011 - 10:46 AM

We both posted at the same time. Since you swapped out the drive and it did not work, my suggestion above most likely will not work.

#6 Allan

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Posted 20 January 2011 - 10:46 AM

You didn't answer my question. What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Meanwhile, you can delete the upper and lower filters and see if that helps. Here are instructions: http://support.microsoft.com/kb/929461

#7 Stila_R8dr

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Posted 20 January 2011 - 11:30 AM

The only thing that has been done lately is I had some things cleaned up. I thought that I had a virus but from what they say it was clean.

That thread can be seen in the "Virus, Trojan, Spyware, and Malware Removal Logs" forum called.. "I was told this is where I need to be. referred here from "Am I infected? What do I do?""

Oh and the uninstall and reboot thing did not work.

I will try to turn off the filter things that you mentioned.

be back soon.

Thanks


The filter thing is that for "Vista"? I am running XP, or does it matter?

Edited by Stila_R8dr, 20 January 2011 - 11:32 AM.


#8 Allan

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Posted 20 January 2011 - 11:50 AM

I believe the registry entries are the same.

Here you go: http://pcsupport.about.com/od/driverssupport/ht/upperfilters-lowerfilters.htm

#9 Stila_R8dr

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Posted 20 January 2011 - 12:41 PM

OK no more upper and lower filters... Still have the problem though.

Any other thoughts?

#10 Allan

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Posted 20 January 2011 - 12:47 PM

Please boot to safe mode and see if the system sees the drive there.

If it does not, please insert any bootable disk and see if the system sees the drive at boot (make sure the device is at the top of the bios boot order)

#11 Allan

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Posted 20 January 2011 - 12:59 PM

BTW - just out of curiosity - what does the dvd drive have to do with you sending out resumes?

#12 Stila_R8dr

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Posted 20 January 2011 - 02:13 PM

OK..
I went into safe mode and it did see the drive. I was not able to access it although. When I tried to write something to the DVD that I am using, a window popped up and said that I had no disk in the drive. I started to get excited, but when I inserted a disk, I then received the window with the error that it is not accessible.

I changed the boot order and restarted back into safe mode to see if it would boot my FreepeReatogo xp cd. It took a very long time to shut down... Just before it did a window popped up and said that it was "waiting for all the network connections to disconnect". I thought that that's strange there is not another computer hooked up except mine. I don't know if that is normal or not so I thought that I should tell you about it.

It did boot the boot CD.

BTW.. I have got such a resume mess of things I wanted to put all of which is to do with resume and job hunting things all on one location. Other then that, resume CD DVD drives have nothing to do with it.

Thanks
Tony

should i resort to last known good configuration? or would that even do anything?

Edited by Stila_R8dr, 20 January 2011 - 02:14 PM.


#13 Allan

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Posted 20 January 2011 - 02:19 PM

Well look, we know the drive is working because your system sees it at boot. And we know it isn't working in Windows - either normal boot or safe mode. That means it is not because of something starting with the system that's interfering with it. I'd like to rule out malware. This is not a typical malware scenario, but the fact that it isn't working in safe mode is disturbing. I suggest you run full scans with BOTH your AV utility AND with MalwareBytes - OR - you can post in the malware forum on this site and let them walk you through a thorough scan. Either way, this is an odd situation.

#14 Stila_R8dr

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Posted 20 January 2011 - 02:28 PM

Just this morning I ran My malware stuff and logs said that's its clean.

Well I don't know I will try things but I have had all that i can stand that i cant stands no more... For Now.

Thanks for help so far... Maybe someone else reading may have a idea.

Thanks again
Tony

#15 Allan

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Posted 20 January 2011 - 02:30 PM

Yep. Sorry I can't be of more help, but I'm stumped.




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