I've read the fixes on this site but am concerned about using the fixes suggested before confirming that the problem I am having is indeed the same problem as the other posters.
What I have done so far - I downloaded Malwarebytes and performed both a complete and a quick scan (with the most current definitions) and it comes up with 0 infections but I still continue to have the problem.
I am not very technologically savvy so I may need a layman's description to the technical jargon.
So, after posting this I found another discussion forum on the Bleeping Computer site where the person (Blossom) advising instructed everyone with virus problem to: (1) disable CD emulator (?); (2) perform a DDS scan; and (3) perform a GMER scan. I did (1) and (2). I got all the way to downloading GMER through her link, extracting the application, and running the scan. Then, the computer froze. I couldn't even do an ctrl+alt+del to manual end the program so I had to do a hard shut down. When I tried to restart the computer, it took a long time to start up and the computer processed noticeably very slow. I tried to do the GMER scan again and again the computer froze and nothing would unfreeze it so I did another hard shut down.
I was able to do the GMER scan, I just was not able to save the results. From my recollection, there appeared to be a whole page full of files and some of the files looked suspicious with names like "impersonate."
All the applications I downloaded were through Blossom's link, which took me to a download site on a Bleeping Computer page.
What is going on? Thanks for your help.
Edited by cla-la, 20 January 2011 - 10:33 AM.