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My XPS blue screen


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#1 jim 0

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Posted 19 January 2011 - 11:19 PM

My XPS with the operating system of XP will not boot up.

I can not use the 'Windows Advanced Options Menu,' none of the options will work, not the 'Safe Mode,' not the 'Safe Mode with Networking,' not any. When I select any of the options, it just goes back to the blue screen.

I can run the diagnostics and they seem to run to completion, but when the window comes up stating 'Booting Dell Diagnostic Utility Partition' I click the OK button and it goes back to the blue screen.

jim 0

Edited by hamluis, 20 January 2011 - 05:31 PM.
Moved from XP to Am I Infected.


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#2 Allan

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Posted 20 January 2011 - 07:51 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 jim 0

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Posted 20 January 2011 - 05:21 PM

Nothing is different. The only thing that I can think of is that McAfee was complaining about a virus, and I thought that I was handling it correctly, but apparently not.

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#4 Allan

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Posted 20 January 2011 - 05:23 PM

Nothing is different. The only thing that I can think of is that McAfee was complaining about a virus, and I thought that I was handling it correctly, but apparently not.

jim 0


And that wasn't worth mentioning? I'm reporting as potential malware. Hang around and a mod will take over.

#5 jim 0

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Posted 20 January 2011 - 05:26 PM

ok, sorry for not mentioning.

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#6 jim 0

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Posted 20 January 2011 - 10:10 PM

I managed to get the computer started again, using the control F11 and then I selected REBOOT.

But the virus is there and it keeps getting regenerated. And McAfee keeps trying to get rid of the virus, but it keeps coming back.

I just happened to put a thumb drive in and the virus copied something called RECYCLER onto the thumb drive.

Any suggestions?

jim 0




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