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friends comp well you plz look at it


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#1 fordsucks7

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Posted 19 January 2011 - 06:44 PM

okay im posting this log for my friend he has a hp laptop windows7 64bit which is why i don't have a gamer log but help would be appreciated if you need an thing else just tell me i dont know if a hijack this log would help since gammer dont work
He thinks that he might have somekind of email worm. now he really doesnt want to belive it cause he has .........norton
but i wanted to check it to make sure and what do the guys with crappy 64 bit use?

EDIT: Please be patient. There are over 120 unanswered topics in this forum at present and the current average wait time to receive help is 5 days. ~BP

Attached Files


Edited by Budapest, 20 January 2011 - 04:16 PM.


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#2 Casey_boy

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Posted 25 January 2011 - 09:47 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#3 fordsucks7

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Posted 25 January 2011 - 06:15 PM

gamer didnt want to run on win7 64? thats why i wondered if maybe hijack this could do the job?

#4 gringo_pr

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Posted 27 January 2011 - 12:21 PM

Hello

My name is gringo and I will be Helping you from this point forward

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes unless I tell you so.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

If you have not done so please Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Here is the first thing I would like you to do.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 gringo_pr

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Posted 30 January 2011 - 02:55 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
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#6 fordsucks7

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Posted 30 January 2011 - 04:51 PM

Very sorry about not replying and is the computer in that bad of shape to run combofix? i mean im not questioning your knowledge or anything but generally thats usually if you no that your screwed isnt it? ive had to run it on my old comp like 3 times

#7 gringo_pr

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Posted 30 January 2011 - 05:52 PM

Hello

No it is not only to be used when you are screwed, it is to be run by somebody that knows how to use it and that has been trained in using it


Gringo
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#8 fordsucks7

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Posted 30 January 2011 - 07:21 PM

yeah ive used it before but like i said its my friends laptop and he is pretty :crazy:
And does it look safe? Cause i dont no if he would understand it even if you literally gave him a step by step tutorial! lol

#9 gringo_pr

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Posted 30 January 2011 - 08:24 PM

What is the computer doing that you came here for help



gringo
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#10 fordsucks7

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Posted 30 January 2011 - 08:48 PM

Well i think he has somekind of email hack and it is slow? couple other minor things i forget

#11 gringo_pr

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Posted 30 January 2011 - 08:54 PM

For the email have him change the password as hotmail and yahoo gmail are always getting hacked I even had my hotmail hacked once.

as far as the slowness have him run this and see if it helps any


TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.

Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.
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#12 fordsucks7

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Posted 30 January 2011 - 10:14 PM

Yeah he said the temp helped which i thought was funny because before he left "in cali" i installed a couple programs one of them was ccleaner. and i told him "Dont forget to use ccleaner every night" but it looks like he didnt listen to me. and for the email thing all tell him to change the pass. But did anything look strange in the log file?
Thank you for your work and time :thumbsup:

#13 gringo_pr

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Posted 30 January 2011 - 10:42 PM

no nothing looked strange and since you don't have the computr with you it would be harder to do alot of scans


Gringo
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#14 gringo_pr

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Posted 02 February 2011 - 12:47 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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