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Computer boots to show background only . . . no icons & no taskbar!


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#1 Aubie85

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Posted 19 January 2011 - 01:15 PM

I have a computer running Windows XP in my office that the user came to me reporting that when she booted the computer only the background came up, but no desktop icons & no taskbar. She reported that periodically these items would appear, then disappear again.

After doing a Google search for this problem online I attempted the following:

1. In Task Manager: File>New Task>explorer.exe (nothing happened)
2. In Task Manager: File>New Task>regedit.exe
HKEY_LOCAL_MACHINE>Software>Microsoft>Windows NT>Current Version>winlogon (did not expand this) then located Shell, right clicked & changed its value to explorer.exe. (again nothing changed)
3. Booted in Safe Mode and ran defrag & error checking. Was then able to reboot normally and got full desktop with icons & taskbar.
4. Downloaded CCleaner and ran Analyze. Fixed everything that showed up.
5. Ran AVG Anti-Virus Free Edition overnight. Nothing showed on the scan, but when I came in the office this morning, the Resident Shield Alert showed a threat detected. File c:\WINDOWS\system32\drivers\atapi.sys Virus Win32/Patched.CG The only option was to Ignore, which I did. Upon reboot, again only the desktop backgroun with no icons & no taskbar.

I have used your site before and found an excellent tutorial for removing malware off another computer, so I have now registered and am hoping to receive help for this issue. I really don't know where to proceed from here. Hopefully I haven't made things worse with what I have already done, and someone can help me out.


Thanks!

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#2 doinmeedin

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Posted 19 January 2011 - 01:31 PM

If you don't receive any advice within the next couple of days, my advice would be to repost into the am i infected forum, but most probably you will already get one of the mods move your post anyway and run you through a full malware removal program, because thats what it sounds that you need !

If life is not an option then why are we not given the option in the first place !


#3 cryptodan

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Posted 19 January 2011 - 01:48 PM

If you don't receive any advice within the next couple of days, my advice would be to repost into the am i infected forum, but most probably you will already get one of the mods move your post anyway and run you through a full malware removal program, because thats what it sounds that you need !



To reiterate what was said above, and to recommend instead of AII but to post in the Malware Removal Section. Please Read this Prep Guide before posting, and try to do as much as possible. If you cannot do one step discuss it in the post, and once done post the link to the new topic here. Then just be patient.

#4 Aubie85

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Posted 19 January 2011 - 02:11 PM

cryptodan,

Thank you for the advice. I am new to this site and tried to read all the instructions for posting, but as I didn't know if I had an OS issue or had picked up a virus, I decided to post here first. It sounds like maybe I do need to post on the Malware Removal Section. I have read the prep guide. Since I am unable to access the destop in normal mode, can I do all the things recommended in the prep guide in Safe Mode? If so, I will proceed with this.

Thanks again!

#5 cryptodan

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Posted 19 January 2011 - 02:21 PM

As I said do as much as as possible and explain things you cannot do.

#6 Aubie85

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Posted 19 January 2011 - 05:55 PM

Okay, I have now posted this to the Malware Removal forum.

My link

#7 hamluis

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Posted 19 January 2011 - 06:16 PM

Thanks :).

Reference: http://www.bleepingcomputer.com/forums/topic374477.html

Now that your log is properly posted, here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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