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Problem with removing Personal Internet Security 2011


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#1 Ken Persak

Ken Persak

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Posted 19 January 2011 - 10:19 AM

Operating system is Vista, infected with Personal Internet Security 2011. I followed the instructions at www.bleepingcomputer.com/virus-removal/remove-personal-internet-security-2011. First printed out instructions. Had to reboot to get past Personal Internet Security 2011 to download RKill, Malware Anti-Malware, and hosts-perm.bat. So I downloaded all three before running RKill. Anyway, everything seemed to go ok, until I got to step 23 that says to delete C:\Windows\System32\Drivers\etc\HOSTS file. Couldn't find the file anywhere. Even did a search and the only hosts file was hosts-perm.bat that I just downloaded earlier. Still have the same symptoms, get annoying pop-ups from Personal Internet Security 2011 trying to get me to buy it. Have to reboot many times since unclicking the box for internet options/connections/lan settings/proxy server doesn't get past virus to internet, sometimes have to reboot anyway. Repeated RKill, Malware scan/remove, and hosts-perm.bat, but still can't find HOSTS file and virus is still active. Any ideas?

Edited by Budapest, 19 January 2011 - 04:08 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Orange Blossom

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Posted 19 January 2011 - 09:57 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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