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My ISP has blocked my internet access due to unintentional spamming from my IP Address, please help.


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#1 ChrisTooCold

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Posted 18 January 2011 - 11:27 PM

Apparently, I've got some serious malware on my desktop. My ISP (Time Warner - RoadRunner) has received complaints of mass email spamming from my IP Address and have therefore restricted my internet access. They said that I must remove this virus before they can restore my internet again. I have ran a virus scan with Avira already, but it did not supply me with a log for me to post. Here is my computer info:

Operating System: Windows XP Professional Service Pack 3 (build 2600)

Processor: 2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded

Edited by Budapest, 21 January 2011 - 12:30 AM.
Moved from XP ~BP


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#2 cryptodan

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Posted 18 January 2011 - 11:30 PM

Hello,

And welcome to BleepingComputer.com, before we can assist you with your question of: Am I infected? You will need to perform the following tasks and post the logs of each if you can.

Malwarebytes Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



#3 ChrisTooCold

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Posted 19 January 2011 - 02:02 AM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5551

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

1/19/2011 2:01:51 AM
mbam-log-2011-01-19 (02-01-51).txt

Scan type: Full scan (A:\|C:\|D:\|)
Objects scanned: 296491
Time elapsed: 2 hour(s), 13 minute(s), 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{52794457-af6c-4c50-9def-f2e24f4c8889} (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\DirectX For Microsoft® Windows (Backdoor.Prorat) -> Value: DirectX For Microsoft® Windows -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\documents and settings\networkservice\application data\whitesmoketoolbar (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

Files Infected:
c:\system volume information\_restore{843c3ddb-2457-429b-9fae-b5bd1ba74440}\RP927\A0219597.dll (Trojan.Hiloti) -> Quarantined and deleted successfully.
c:\documents and settings\Chris\local settings\Temp\dxfh.exe (Adware.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Chris\local settings\temporary internet files\Content.IE5\ZC1TS3V9\mmaucwe[1].htm (Adware.Agent) -> Quarantined and deleted successfully.
c:\WINDOWS\system32\certstore.dat (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice\application data\whitesmoketoolbar\dtx.ini (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice\application data\whitesmoketoolbar\exeArgs.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice\application data\whitesmoketoolbar\guid.dat (PUP.WhiteSmoke) -> Quarantined and deleted successfully.
c:\documents and settings\networkservice\application data\whitesmoketoolbar\setupCfg.xml (PUP.WhiteSmoke) -> Quarantined and deleted successfully.

#4 cryptodan

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Posted 19 January 2011 - 02:11 AM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#5 NpaMA

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Posted 19 January 2011 - 02:49 AM

Although his PC was/is infected, you might also want to make sure any wireless routers are secured. Just saying things like this could be caused by someone using your WiFi and then either intentionally or unintentionally (their PC infected) sending the spam.

#6 Budapest

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Posted 21 January 2011 - 12:30 AM

Malware topic here: http://www.bleepingcomputer.com/forums/topic374774.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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