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Intermittent Internet Connection, Wireless Constantly Disconnects


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#1 gton

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Posted 18 January 2011 - 06:53 PM

This is regarding a Dell Inspiron (sorry I don't know the model no. as it's not my laptop, but it's roughly two yrs old and running vista home)

For about 2yrs the wireless connection has been fine apparently, but now has become intermittent and constantly drops out. Other devices such as my htc desire have no problem connecting at all so it's definitely related to the Dell. I suspect it may be a hardware problem with the wireless card but I want to rule out any software causes first if possible.
-----------------------------------------
I have tried the following...

1. - unchecked the 'save power' button in the wireless card settings

2. - made sure the wireless card is enabled in the BIOS

3. - reset winsock

4. - Attempted ipconfig routine (release/renew and flushdns)

Ipconfig/release worked and the script ran properly etc

However when running /renew the following error message keeps coming up

an error occurred while renewing interface wireless network connection

no operation can be performed on a LAN while it has its media disconnected


Even so after this ran /flushdns and this worked too. Nothing has changed after a reboot (as expected because as I said /renew wouldn't run)
-------------------------------------
The problem remains the same after taking all these steps...the laptop can connect to the internet but constantly connects and disconnects all the time, every few seconds really. It can't be the router because my htc desire connects perfectly when sat right next to the laptop.

Below I've added the results from running ipconfig /all (taken before step 4 above) in case it's of use (I'm not technical enough to understand it)

Thanks in advance

C:\Windows\system32>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : ***-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-5F-35-41-A7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4d85:154c:3a1c:612d%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 January 2011 15:16:00
Lease Expires . . . . . . . . . . : 19 January 2011 16:07:41
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-06-EF-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{307D6B8F-EF3E-4B4C-832D-EED52DC72
222}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6F4EEFEA-CC69-4702-A402-F749397E2
426}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration
Enabled . . . . : Yes
C:\Windows\system32>

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#2 Broni

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Posted 18 January 2011 - 08:48 PM

Those settings look fine.

First thing to check...
Same issue with wired connection?

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#3 gton

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Posted 18 January 2011 - 09:30 PM

I can't try the wired connection right now as I don't have a cable (though will try and get hold of one), but like I said has been fine for a couple of years on wireless and other devices can connect to the network. What I am going to do is take it to a friend's house and try and log in on their wireless network, see if it's the same there.

In the meantime I've run a more extensive wireless test...results are below if they are of any use? (my network is SSID no.8 ***999)

Thanks

Windows IP Configuration
Host Name . . . . . . . . . . . . : ***-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1397 WLAN Mini-Card
Physical Address. . . . . . . . . : 00-22-5F-35-41-A7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::4d85:154c:3a1c:612d%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 18 January 2011 23:12:16
Lease Expires . . . . . . . . . . : 20 January 2011 02:02:49
Default Gateway . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-23-AE-06-EF-B7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 6:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{307D6B8F-EF3E-4B4C-832D-EED52DC72222}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 7:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6F4EEFEA-CC69-4702-A402-F749397E2426}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Interface Name : Wireless Network Connection
There are 13 networks currently visible.
SSID 1 : BTHomeHub2-CJGZ
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:21:04:9d:20:3a
Signal : 18%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 2 : BTOpenzone
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 06:21:04:9d:20:3a
Signal : 16%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 3 : BTFON
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 0a:21:04:9d:20:3a
Signal : 22%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 4 : SKY00311
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:1e:2a:26:5c:56
Signal : 28%
Radio Type : 802.11g
Channel : 13
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 0 6 9 12 18 24 36 48 54
SSID 5 : Pronto_Network_1
Network type : Adhoc
Authentication : Open
Encryption : None
BSSID 1 : 02:22:01:02:03:01
Signal : 28%
Radio Type : 802.11b
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
SSID 6 : RAVC
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : TKIP
BSSID 1 : 1c:bd:b9:2b:64:fe
Signal : 60%
Radio Type : 802.11n
Channel : 1
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 7 : princess sparkle
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:24:01:c7:f1:8c
Signal : 0%
Radio Type : 802.11n
Channel : 3
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 8 : ***999
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:1f:33:b7:95:ba
Signal : 8%
Radio Type : 802.11g
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 9 : virginmedia7246113
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : c0:3f:0e:bf:68:8f
Signal : 32%
Radio Type : 802.11n
Channel : 8
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 10 : bjbj
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:18:4d:c8:9e:2e
Signal : 20%
Radio Type : 802.11n
Channel : 8
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 11 : Gezundheit
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:1f:9f:ed:50:6d
Signal : 6%
Radio Type : 802.11g
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 12 : BTHomeHub2-QS8C
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:21:04:9a:ef:42
Signal : 2%
Radio Type : 802.11n
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54
SSID 13 : EMAMI123
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 00:16:e3:de:36:fc
Signal : 6%
Radio Type : 802.11g
Channel : 10
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 6 9 12 18 24 36 48 54

Pinging 194.119.131.66 with 32 bytes of data:
Reply from 194.119.131.66: bytes=32 time=48ms TTL=53
Reply from 194.119.131.66: bytes=32 time=27ms TTL=53
Reply from 194.119.131.66: bytes=32 time=18ms TTL=53
Reply from 194.119.131.66: bytes=32 time=38ms TTL=53

Ping statistics for 194.119.131.66:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 48ms, Average = 32ms

Pinging plus.net [212.159.9.2] with 32 bytes of data:
Reply from 212.159.9.2: bytes=32 time=27ms TTL=242
Reply from 212.159.9.2: bytes=32 time=23ms TTL=242
Reply from 212.159.9.2: bytes=32 time=26ms TTL=242
Reply from 212.159.9.2: bytes=32 time=27ms TTL=242

Ping statistics for 212.159.9.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 27ms, Average = 25ms

Tracing route to cns1.uk.vianw.net [194.119.131.66]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 192.168.1.1
2 12 ms 18 ms 13 ms 10.68.216.1
3 * 13 ms 27 ms camd-geam-1a-ge132.network.virginmedia.net [81.97.255.13]
4 38 ms 13 ms 13 ms hari-core-1a-tenge71.network.virginmedia.net [62.30.250.33]
5 13 ms 29 ms 13 ms brnt-bb-1a-ae1-0.network.virginmedia.net [195.182.178.165]
6 101 ms 125 ms 13 ms nrth-bb-1b-as4-0.network.virginmedia.net [212.43.162.218]
7 15 ms 22 ms 26 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
8 127 ms 21 ms 102 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
9 17 ms 33 ms 16 ms g1-1-8-t40-br3.router.uk.clara.net [212.43.163.94]
10 85 ms 172 ms 96 ms ten1-0-0-t40-cr2.router.uk.clara.net [195.8.86.141]
11 15 ms 37 ms 28 ms g5-2-t40-ar12.router.uk.clara.net [195.157.6.173]
12 20 ms 15 ms 19 ms cns1.uk.vianw.net [194.119.131.66]

Trace complete.
These Windows services are started:
AffinegyService
Andrea ST Filters Service
Application Experience
Application Information
Audio Service
Automatic LiveUpdate Scheduler
Background Intelligent Transfer Service
Base Filtering Engine
CNG Key Isolation
COM+ Event System
Cryptographic Services
DCOM Server Process Launcher
Dell Wireless WLAN Tray Service
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
Dock Login Service
Extensible Authentication Protocol
Group Policy Client
Human Interface Device Access
IKE and AuthIP IPsec Keying Modules
Intel® Matrix Storage Event Monitor
IP Helper
IPsec Policy Agent
KtmRm for Distributed Transaction Coordinator
LiveUpdate Notice
Marvell Yukon Service
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Portable Device Enumerator Service
Print Spooler
Program Compatibility Assistant Service
ReadyBoost
Remote Access Connection Manager
Remote Procedure Call (RPC)
Secondary Logon
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Software Licensing
SSDP Discovery
Superfetch
SupportSoft Sprocket Service (DellSupportCenter)
Symantec Event Manager
Symantec Lic NetConnect service
Symantec Settings Manager
System Event Notification Service
Tablet PC Input Service
Task Scheduler
TCP/IP NetBIOS Helper
Telephony
Terminal Services
Themes
UPnP Device Host
User Profile Service
WebClient
Windows Audio
Windows Audio Endpoint Builder
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Error Reporting Service
Windows Event Log
Windows Firewall
Windows Image Acquisition (WIA)
Windows Management Instrumentation
Windows Search
Windows Time
Windows Update
WLAN AutoConfig
Workstation
The command completed successfully.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Windows Defender REG_EXPAND_SZ %ProgramFiles%\Windows Defender\MSASCui.exe -hide
ECenter REG_SZ C:\Dell\E-Center\EULALauncher.exe
Apoint REG_SZ C:\Program Files\DellTPad\Apoint.exe
SysTrayApp REG_EXPAND_SZ %ProgramFiles%\IDT\WDM\sttray.exe
IgfxTray REG_SZ C:\Windows\system32\igfxtray.exe
HotKeysCmds REG_SZ C:\Windows\system32\hkcmd.exe
Persistence REG_SZ C:\Windows\system32\igfxpers.exe
Broadcom Wireless Manager UI REG_SZ C:\Windows\system32\WLTRAY.exe
QuickSet REG_SZ C:\Program Files\Dell\QuickSet\QuickSet.exe
IAAnotif REG_SZ C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe
Google Desktop Search REG_SZ "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
PDVDDXSrv REG_SZ "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
dellsupportcenter REG_SZ "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
Wireless Manager REG_SZ "C:\Program Files\Virgin Broadband Wireless\Wireless Manager.exe" startup
ccApp REG_SZ "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
osCheck REG_SZ "C:\Program Files\Norton 360\osCheck.exe"
Adobe Reader Speed Launcher REG_SZ "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
Adobe ARM REG_SZ "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\OptionalComponents

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
swg REG_SZ "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
CLRHost REG_SZ C:\blp\API\Office Tools\bbxlcmd.exe

Edited by gton, 18 January 2011 - 09:32 PM.


#4 Broni

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Posted 18 January 2011 - 09:36 PM

All looks perfectly fine.

Testing it at your friend's house will give us more info.

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#5 gton

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Posted 19 January 2011 - 10:44 AM

I've just tested the laptop on a different wireless network. Same problem. My brother (who's laptop it is) just took it into a computer shop and they said the wireless card is fine, it's corrupt windows files that are likely the problem.

Whether that's right or wrong, I think the plan now is to get the factory disks and hopefully sort it out that way, or rule it out if that makes no difference. Am I right in thinking I need the factory disks to be able to sort the problem of corrupt windows files?

Thanks

#6 Broni

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Posted 19 January 2011 - 09:38 PM

Well, we can't say for sure what is the cause of your issue.

Did you try to reinstall wireless driver?

Also...

now has become intermittent and constantly drops out

How do you establish that? By a browser problem, or.....?

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#7 gton

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Posted 20 January 2011 - 05:56 AM

Thanks, stupidly hadn't thought of that but will definitely try it. Are there drivers for anything else that I should also try reinstalling or just the wireless?

The problem of intermittent connection displays as follows...the laptop will connect to the network, but it will stay connected for 5-20s before disconnecting and then reconnecting and so on. The symbol on the taskbar sits there contstantly changing between a red cross and a connected picture. In practice this means you can get on a website in the browser, but you may have to refresh 20 times say until it finds connection and loads up.

While this sounds like a problem with low signal maybe, as I said I've tried it elsewhere on different networks with excellent signal strength and the problem remains the same.

#8 Broni

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Posted 20 January 2011 - 06:15 PM

Yeah, try reinstalling wireless driver.
I'd also suggest getting that ethernet cable and see if wired connection has no issue.

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#9 gton

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Posted 21 January 2011 - 08:42 AM

Problem is now solved.

After I got my brother (who's laptop it is) to reinstall the wireless driver, he couldn't connect to his network at the password stage as he'd forgotten the key.

He rang Virgin (ISP) and after an hr or so of trying to connect while speaking to their tech guy, it seemed that there was a Virgin Wireless Manager on the laptop that was potentially conflicting with the windows software. There were two accounts on the Virgin manager for some reason and after deleting the settings for the old one then connection is now fine.

So I'm not sure whether it was a combination of the two things or if in fact it was the conflicting software all along...(as I didn't speak to Virgin myself I only got a very vague version of what happened), but it seems this software was constantly directing it to different settings which would explain why it couldn't connect to any other network or hotspots also.

Either way problem is now sorted.

Many thanks for the suggestions given

#10 Broni

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Posted 21 January 2011 - 07:46 PM

Cool beans :)

Edited by Broni, 21 January 2011 - 07:46 PM.

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