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Not sure if infected


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3 replies to this topic

#1 seitler

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Posted 18 January 2011 - 05:08 PM

I just recently got the pallidium virus and was able to remove it but I still think I am infected. I have a lot of processes running in Task Manager and not sure what they all are. Have also had the mshta.exe file on my list of processes and followed direction of someone else with the same problem to clear that up but still get a few every now and then. Have a lot of svchost.exe files in process list but understand that might be normal. Also always have a dll. error everytime I boot computer. Would like someone to look things over and help me in anyway you can including stopping some of the processes that don't need to be running. Thank you.

Bryan

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#2 seitler

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Posted 19 January 2011 - 08:06 PM

Okay so I just checked my computer and in the task manager, there were 24 mshta.exe processes. Can someone please help or direct me to the correct forum to get the help I need. I would like to get my computer free of viruses and running smoothly.

Bryan

#3 AustrAlien

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Posted 20 January 2011 - 05:15 AM

Your particular malware issue requires the use of tools and procedures beyond what is allowed in this forum.

Please follow the instructions in the
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

When you have done that, post your log in the "Virus, Trojan, Spyware, and Malware Removal Logs forum", NOT here, for assistance by the Malware Response Team experts.

Please let us know, here, if you have been able to successfully start your new topic.
AustrAlien
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#4 Budapest

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Posted 20 January 2011 - 07:38 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic374721.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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