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Norton Install Problem


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#1 uncajo

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Posted 11 December 2005 - 06:40 PM

I went to install Norton Security 2006 on my daughter's computer, but before that I uninstalled the AVG that was on there.

During the install process I got an error report(Sorry didn't think to save it) and the computer froze up. I then did a reboot and now all the icons on desktop are blank folders with the description underneath.

When clicking on any of the folders, nothing happens. I cannot access My Computer, Run, Control Panel, etc.

I have tried clicking on Restore files and folders and started in Safe Mode and still nothing.

The only bit of info I can add at the moment is the Microsoft Error Repory message when I bootup:

Norton Protection Status has encountered a problem

Error Signature: NPROTECT.EXE

Anyone know how I can fix this so I can save the photos that have been saved.

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#2 Joshuacat

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Posted 11 December 2005 - 07:36 PM

What Operating System are you using?

If you are running XP, you could try a System Restore from safe mode - if you can.

Use System Restore to Undo Changes if Problems Occur.

Take it back to a time before you did the install.
JC

#3 uncajo

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Posted 12 December 2005 - 09:51 AM

Hi,

I tried all the easy stuff like that to no avail. The OS is XP Home.

The icons all look like a piece of paper with the corner bent.

There are a few things I can access by clicking properties, but not on "My Computer" where I know the Restore is located.

I can connect to IE through a link on the Start button menu and I tried downloading a few fix-it programs, but the ones I tried do not give a RUN option only save or cancel and since I cannot access any programs they do me no good.

Does anyone know of a diagnostic fix-it program that can RUN or Open Folder after downloading?

I'll figure it out eventually, but any and all advise to steer me in the right direction would be appreciated.

#4 Joshuacat

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Posted 12 December 2005 - 11:08 AM

There is another way to get the system restore.
Try this...

1. Use Ctrl-Alt-Del to bring up Task Manager
2. Select the "File" menu option, then select "New task"
3. Then type in "cmd.exe" (without the quotes) and click OK
4. Type in "%systemroot%\system32\restore\rstrui.exe" (without the quotes)
5. Follow the instructions that appear on the screen to restore your computer to an earlier state.

I still think the system restore is the easiest option.

If that doesn't work...

You could also use the Task Manager to open the program you are referring to.
JC

#5 uncajo

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Posted 12 December 2005 - 07:31 PM

Okay thanks, I'll try that tomorrow.

I work nights and sleep days so that is where the time lag comes in.

#6 uncajo

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Posted 13 December 2005 - 11:54 AM

That does not work either. Here is the message I recieve when trying to open any executable program or any other applications:

"This file does not have a program associated with it for performing this action. Create an association in the Folder Options control panel."

As I stated earlier, all the icons are the same blank page.
Did all my file attributes get changed somehow?

I am completely baffled. I'll have to try downloading a repair program to my computer, burn it to a disc and set the bios on hers to boot from the CD-ROM. I don't even know if that will work.

If I boot from the Windows disc and go to Recovery Console can I change the file attributes and how would I do that because I am starting to get out of my league there.

I'll be here for about an hour or so.

Edited by uncajo, 13 December 2005 - 11:55 AM.


#7 Joshuacat

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Posted 13 December 2005 - 12:03 PM

Take a look at this topic - Computer cannot run EXE or COM files, Repair doesn't work.

I don't have a lot of time to write in my comments, since I am at work, but I thought I would share this with you.

Edit: Added link name.

Edited by Joshuacat, 13 December 2005 - 01:24 PM.

JC

#8 Joshuacat

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Posted 13 December 2005 - 01:21 PM

I also found this one the Symantec Website. - Error: "This file doesn't have a file associated with it . . . " when starting a program after installing a Norton 2006 program

Be careful when working with the registry. You can cause a lot of damage if you're not careful.
JC

#9 uncajo

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Posted 13 December 2005 - 02:42 PM

:thumbsup: :flowers: :trumpet: :inlove:

Thanks a lot for the first link.

I changed the permissions to "EVERYONE" and everything came back after a restart.

I have since tracked down all the info on removing the old Norton Systemworks and have installed the NortonSecurity2006 without any problems.

:cool: :) :huh: :woot:

#10 Joshuacat

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Posted 13 December 2005 - 02:50 PM

Great! Thanks for sharing the result with us. It is bound to help others in the future.

Thanks. :thumbsup:
JC




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