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Xp Hangs At Startup Screen


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18 replies to this topic

#1 divinduck

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Posted 11 December 2005 - 05:18 PM

I can get xp pro to run in safe mode, but cannot even start in diagnostic mode with everything unchecked. I tried to use my old xp pro disc to repair, but I am totally upgraded to date and it will not boot with that disc. System restore did not help. Any ideas before I go out and buy a new XP disc and reinstall?

Thanks,

Joe
Thanks,

Joe

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#2 acklan

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Posted 11 December 2005 - 05:28 PM

Have you tried to turn off everything in msconfig in safe mode. It may keep the problem from starting up. Then add items back until it hangs again.
Not saying it will work but the alternative...
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#3 Rimmer

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Posted 11 December 2005 - 06:55 PM

I tried to use my old xp pro disc to repair, but I am totally upgraded to date and it will not boot with that disc.


It does not matter how upgraded the system is, you should still be a ble to boot from your XP Pro CD, provided the system is set to boot from CDROM first. Check in the BIOS for that setting (usually by tapping the 'Del' key as you boot) - you want the CDROM to come before the hard drive in the 'Boot Priority' list.

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#4 usasma

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Posted 12 December 2005 - 11:25 AM

Don't buy nothing (just yet) - there are fixes for this (as acklan and Rimmer have noted), but it takes a bit of time to sort out exactly what's caused it.

First priority is to get your computer up and running enough to get into Windows

Next is to backup your stuff IMMEDIATELY, in case it happens again

Finally, "LET THE TROUBLESHOOTING BEGIN!!!" :thumbsup:
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 divinduck

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Posted 12 December 2005 - 11:59 AM

Thanks, folks.

I do not know how to proceed. I can get to windows in safe mode and have everything backed up, but since I cannot open in diagnostic mode with everything unchecked, I don't know where to go from here other than reinstall xp. I do find a message in event viewer that says 'this disc unable to play msic files' (or something very close to that) logged at the times when xp hung at the blue startup screen, but now the event viewer seems to be not working also. I tried (why?) removing the sound card but it did change the problem. I am posting from another pc in the house, but at last check, I could still log on in safe mode with networking if there are any utilities I can run and post results, or whatever let me know.

Thanks again

Joe
Thanks,

Joe

#6 usasma

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Posted 12 December 2005 - 12:29 PM

OK, first things first! Stop messing with the system - it's like having a bunch of different folks trying to fix your car. If one doesn't know exactly what the others have done - they can't even begin to figger out what's causing it!

You got your system to run in Safe Mode well enough to backup your data - that's a good thing!

Don't worry about the Event Viewer for now - we'll get to that once the major areas are covered (so, don't erase the Event Viewer log - we may need it later).

Since you can access the web on the PC - go here and run a few of these free, online scans to make sure that it's not a virus causing this:

http://housecall.trendmicro.com/ - *For Internet Explorer*
http://uk.trendmicro-europe.com/consumer/h...call_launch.php - *For Firefox*
http://www.kaspersky.com/scanforvirus
http://safety.live.com/site/en-US/default.htm
http://security.symantec.com/sscv6/default...id=ie&venid=sym
http://www.bitdefender.com/scan8/ie.html
http://www.pandasoftware.com/products/activescan.htm
http://onlinescan.avast.com/
http://support.f-secure.com/ols/start.html
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx

Trojan scans:
http://scan.sygatetech.com/pretrojanscan.html
http://www.windowsecurity.com/trojanscan/trojanscan.asp

Once you've confirmed that you're virus free we'll talk about the different types of repair installations, the Event Viewer, and the options that you've got.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 divinduck

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Posted 12 December 2005 - 03:37 PM

Thanks, John.

Have lost internet connection in safe mode, so cannot run online antivirus. Currently downloading avg antivirus on this machine to install and run on the bad one. Had Spywareblaster, Adaware and beta Microsoft antispyware (giant) as well as their windows onecare antivirus beta. All updated automatically or weekly.
Let me know about any other scans I can dl and install and run, or any ideas on regaining internet connection in safe mode. I am choosing the 'safe mode with networking' option, but I cannot connect either to my local netork or the internet now from the bad machine.

I know I will win eventually, but it may be a lot easier with your help!
Thanks,

Joe

#8 divinduck

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Posted 12 December 2005 - 05:07 PM

Oops...AVG won't run in safe mode.
Thanks,

Joe

#9 Rimmer

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Posted 12 December 2005 - 05:53 PM

AVG should run in Safe Mode, what error do you get?

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#10 divinduck

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Posted 12 December 2005 - 06:53 PM

Should have said it won't install on my machine in safe mode. Tried different directories, drives, etc.

error message: Local machine: installation failed
Installation:
Error: Action failed for file avgupsvc.exe: starting service....
This service cannot be started in Safe Mode (1084)
Thanks,

Joe

#11 Albert Frankenstein

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Posted 12 December 2005 - 07:00 PM

Unplug all USB devices and then try to boot the machine. See if that makes a diff.
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#12 divinduck

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Posted 12 December 2005 - 07:27 PM

Unplug all USB devices and then try to boot the machine. See if that makes a diff.

Ah, yes. That did the trick. 1 printer and 3 drives disconnected. What do you suggest for the toubleshoot steps from this point?
Thanks,

Joe

#13 Rimmer

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Posted 12 December 2005 - 07:30 PM

I fairly sure that's the AVG update service, which wants internet connectivity - not available in safe mode - but that should not stop the AVG install (not sure about this as I've only run AVG in safe mode, never tried to install it there.) Try 'Safe Mode with Networking' to see if you can get past that stage.
Perhaps a manual update of AVG would help?

Manual Update site:
http://free.grisoft.com/doc/24/lng/us/tpl/v5

Priority updates - These are virus definition updates. 2 files listed *.bin format

Recommended updates - These are program bug fixes. 2 files listed *.bin format

Optional updates - low priority presentation changes.

How to update:
Copy the .bin file to a folder or your desktop. Start AVG Control Centre. Click Update, at the bottom of the dialog window are the buttons 'Internet' and 'Folder'. Click 'Folder', a directory tree will open asking you to point to the folder where you put the .bin file. Once you click the correct folder AVG will find it and update itself.
If you do not have the option to choose the update source because the 'do not ask this question again' box had been ticked, you can reset this in the Control Centre by clicking 'View'>'Components'>'Update Manager. In the Update Manager in the 'Properties' tab untick the 'Do not ask for the update source' box.

Help page:
http://free.grisoft.com/doc/3/lng/us/tpl/v5

Edited by Rimmer, 12 December 2005 - 07:33 PM.


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#14 divinduck

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Posted 12 December 2005 - 07:52 PM

Thanks, Rimmer. AVG install was just fine after I got back to life as usual after unplugging everything USB.
Thanks,

Joe

#15 usasma

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Posted 12 December 2005 - 08:07 PM

Older versions of AVG wouldn't work in Safe Mode (the service wouldn't load). I understand that that has been fixed in the newest versions.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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