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Trojan on Geek Squad's BackUp Drive??


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#1 dicon77

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Posted 18 January 2011 - 10:03 AM

Good morning to all. After searching for a "nice" computer forum, I have settled my weary bones here :) About me: My name is Jodi. I have had computers since before color monitors and before we'all had internet. I work at home as a medical transcriptionist and I breed German Shepherds; therefore, my computer is pretty much just used by me for work, family photos/videos, maintaining my website. Teenagers not allowed. Enough said, right?

So, my computer actually became infected, and it was big time. I had the blue desktop with text mentioning my family and friends and all that. (I actually had 5 severe issues.) I just got my computer back from Geek Squad. They backed it up for me, external hard drive, and installed Windows 7 instead of the Vista OS I was on.

I go about my days reinstalling programs - I hadn't plugged in my backup hard drive yet - I need the programs first.

Last night I finally was ready for some data from external drive. As soon as I plugged it in, Avast (Internal Security Suite) warned there's a trojan on it.

I did call Geek Squad and they, of course, want me to bring it in. They said it's possible a false positive. With the weather here today in the Northeast, I can't do that until tomorrow at best. Don't anyone worry, I'm NOT, no way, plugging this thing in to anything again :)

MY QUESTION: Do you think it's possible/probable that they actually gave me my backup files still infected??

Jodi

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#2 boopme

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Posted 18 January 2011 - 02:50 PM

hello, it is a posiibility. I will quote our quietman7 on this.
Not knowing what you had on here. But malware like Rootkits and Virut mentioned below can be there.

Caution: If you are considering backing up data and reformatting, keep in mind, with a Virut infection, there is always a chance of backed up data reinfecting your system. If the data is that important to you, then you can try to salvage some of it but there is no guarantee so be forewarned that you may have to start over again afterwards if reinfected by attempting to recover your data. Only back up your important documents, personal data files, photos to a CD or DVD drive, not a flash drive or external hard drive as they may become compromised in the process. The safest practice is not to backup any executable files (*.exe), screensavers (*.scr), autorun (.ini) or script files (.php, .asp, .htm, .html, .xml ) files because they may be infected by malware. Avoid backing up compressed files (.zip, .cab, .rar) that have executables inside them as some types of malware can penetrate compressed files and infect the .exe files within them. Other types of malware may even disguise itself by hiding a file extension or adding to the existing extension as shown here (click Figure 1 to enlarge) so be sure you look closely at the full file name. If you cannot see the file extension, you may need to reconfigure Windows to show file name extensions. Then make sure you scan the backed up data with your anti-virus prior to to copying it back to your hard drive.
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