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Symantec Endpoint Protection has stopped working!


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#1 slabotron

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Posted 17 January 2011 - 11:31 PM

I was using my laptop earlier today when it shut off all of a sudden. I figured it had overheated because it was very hot. But then I noticed that Symantec wasn't working. On the main screen it says "File system Auto-protect is not function correctly. Your protection definitions may be damaged or your product installation may be corrupt."

When I try to run a scan, it starts and then immediately says "completed." Also, liveupdate will download half of the new definitions and then get stuck until I cancel it.

I've already reinstalled in at it's exactly the same. Any advice would be greatly appreciated.

Also, I should mention that I'm using Windows 7

Edited by slabotron, 18 January 2011 - 10:27 AM.


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#2 ichito

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Posted 18 January 2011 - 01:30 AM

I had the same problem...try open main screen, than click options of "Antivirus and Antispyware Protection" and "change settings". Check on the "File System Auto-Protect" tab - if it is turned on it's OK, if not - do this.
You can also download the latest deifinitions update from http://www.majorgeeks.com/Norton_Virus_Definitions_200820092010_d5772.html and try to install it.

Edited by ichito, 18 January 2011 - 01:31 AM.

Vista: SpyShelter Firewall + Shadow Defender + Keriver 1-Click Free

XP SP3: Kerio 2.1.5 + SpyShelter Premium + NVT ExeRadar Pro + Shadow Defender + Keriver 1-Click Free


#3 slabotron

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Posted 18 January 2011 - 10:26 AM

Thank you for the response. I did what you suggested but it said it was already turned on. Turning it off and then on had no effect. Also, I downloaded the updates like you suggested but they wouldn't install. Almost immediate I got the message: "All updates failed to install on the machine. For more details about the processing, please check the log file 'log.intelligentupdater.txt' created in the user's temporary directory." I searched for this file but the search didn't find it.


Does anyone else have any advice? I'm really freaked out by this

#4 slabotron

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Posted 18 January 2011 - 02:33 PM

Nevermind, I fixed it. Turns out it wasn't nearly as bad as I thought it was.




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