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explore.exe crashes constantly, multiple lsass.exe processes


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10 replies to this topic

#1 Cassielump

Cassielump

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Posted 17 January 2011 - 11:22 PM

The worst part is my external hard drive is attached to this computer. I'm going to need help cleaning that, too. GMER wouldn't run for me when I tried to use it.

DDS (Ver_10-12-12.02) - NTFSx86
Run by Erin at 21:22:34.93 on Mon 01/17/2011
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Enterprise 6.0.6001.1.1252.1.1033.18.2045.975 [GMT -6:00]

AV: Microsoft Security Essentials *Enabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
SP: Microsoft Security Essentials *Enabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: COMODO Defense+ *Enabled/Updated* {DC3D0F8D-B138-AAAA-0339-560EB3387C28}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: COMODO Firewall *Enabled* {5F676F4C-DD6D-A47C-12D6-C449366C71EE}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\Windows\system32\svchost.exe -k NetworkService
c:\Program Files\Microsoft Security Essentials\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\conime.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\Explorer.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\vssvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Users\Erin.Twinter-PC\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Veoh Web Player Video Finder: {0fbb9689-d3d7-4f7a-a2e2-585b10099bfc} - c:\program files\veoh networks\veohwebplayer\VeohIEToolbar.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [Google Update] "c:\users\erin.twinter-pc\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office12\REFIEBAR.DLL
DPF: Microsoft XML Parser for Java - file:///C:/Windows/Java/classes/xmldso.cab
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
AppInit_DLLs: c:\windows\system32\guard32.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\erin~1.twi\appdata\roaming\mozilla\firefox\profiles\dexrcgwu.default\
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&p=
FF - component: c:\program files\mozilla firefox\extensions\linkfilter@kaspersky.ru\components\KavLinkFilter.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\users\erin.twinter-pc\appdata\local\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Kaspersky URL Advisor: linkfilter@kaspersky.ru - c:\program files\mozilla firefox\extensions\linkfilter@kaspersky.ru
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

============= SERVICES / DRIVERS ===============

R0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2010-8-29 28552]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdGuard.sys [2010-6-4 236088]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2010-6-1 30112]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R3 AE1000;Linksys AE1000 Driver;c:\windows\system32\drivers\ae1000va.sys [2010-8-14 836384]
R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2010-3-25 42368]
R3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2008-1-20 987648]
R3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2008-1-20 251904]
S2 AdobeActiveFileMonitor;Adobe Active File Monitor;c:\program files\adobe\photoshop elements 3.0\photoshopelementsfileagent.exe --> c:\program files\adobe\photoshop elements 3.0\PhotoshopElementsFileAgent.exe [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\sitead~1\mcsacore.exe --> c:\progra~1\mcafee\sitead~1\mcsacore.exe [?]
S2 PhotoshopElementsDeviceConnect;Photoshop Elements Device Connect;c:\program files\adobe\photoshop elements 3.0\photoshopelementsdeviceconnect.exe --> c:\program files\adobe\photoshop elements 3.0\PhotoshopElementsDeviceConnect.exe [?]
S3 netr28u;Linksys USB Wireless LAN Card Driver for Vista;c:\windows\system32\drivers\netr28u.sys [2007-8-15 552448]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-01-18 03:09:33 6273872 ----a-w- c:\progra~2\microsoft\microsoft antimalware\definition updates\{7e8e2987-9119-4b83-8d38-473424437bce}\mpengine.dll
2011-01-13 05:56:41 -------- d-----w- c:\users\erin~1.twi\appdata\local\temp
2011-01-13 05:55:18 -------- d-sh--w- C:\$RECYCLE.BIN
2011-01-13 05:45:17 -------- d-----w- C:\ComboFix
2011-01-12 22:37:46 409600 ----a-w- c:\windows\system32\odbc32.dll
2011-01-12 22:37:45 708608 ----a-w- c:\program files\common files\system\ado\msado15.dll
2011-01-12 22:37:44 253952 ----a-w- c:\program files\common files\system\ado\msadox.dll
2011-01-12 22:37:43 241664 ----a-w- c:\program files\common files\system\ado\msadomd.dll
2011-01-12 22:37:42 180224 ----a-w- c:\program files\common files\system\msadc\msadco.dll
2011-01-12 22:37:41 57344 ----a-w- c:\program files\common files\system\msadc\msadcs.dll
2011-01-12 22:37:32 1169408 ----a-w- c:\windows\system32\sdclt.exe
2010-12-28 05:24:14 -------- d-----w- c:\program files\ESET

==================== Find3M ====================

2010-11-08 07:20:24 89088 ----a-w- c:\windows\MBR.exe
2010-11-06 11:10:29 345088 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-06 11:10:13 357376 ----a-w- c:\windows\system32\taskschd.dll
2010-11-06 11:10:13 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-06 11:09:57 603648 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-05 00:53:47 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-10-28 15:02:24 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-10-28 13:03:07 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-10-28 12:56:58 2048 ----a-w- c:\windows\system32\tzres.dll
2010-10-20 17:45:29 833024 ----a-w- c:\windows\system32\wininet.dll
2010-10-20 17:41:28 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-10-20 16:16:50 389632 ----a-w- c:\windows\system32\html.iec
2010-10-20 15:51:56 1383424 ----a-w- c:\windows\system32\mshtml.tlb

============= FINISH: 21:23:11.96 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 21 January 2011 - 11:42 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 25 January 2011 - 12:13 AM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Gender:Male
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  • Local time:08:40 PM

Posted 27 January 2011 - 11:50 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 13 February 2011 - 01:26 PM

This topic has been re-opened at the request of the person who originally posted.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 Cassielump

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Posted 13 February 2011 - 04:48 PM

Sorry, I had this computer booted down for a while because I didn't want it infecting my new computer from the network. I ran Combofix, and the explorer.exe crashes seem to have disappeared. However, something isn't letting me upgrade Microsoft Security Essentials, and I haven't changed my firewall settings. Also, my sound seems to have disappeared, though the speakers are powered on.

ComboFix 11-02-11.02 - Erin 02/13/2011 9:59.4.2 - x86
Microsoft® Windows Vista™ Enterprise 6.0.6001.1.1252.1.1033.18.2045.910 [GMT -6:00]
Running from: c:\users\Erin.Twinter-PC\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Disabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
FW: COMODO Firewall *Disabled* {5F676F4C-DD6D-A47C-12D6-C449366C71EE}
SP: COMODO Defense+ *Disabled/Updated* {DC3D0F8D-B138-AAAA-0339-560EB3387C28}
SP: Microsoft Security Essentials *Disabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\twunk_32.exe

.
((((((((((((((((((((((((( Files Created from 2011-01-13 to 2011-02-13 )))))))))))))))))))))))))))))))
.

2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Erin.Twinter-PC\AppData\Local\temp
2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Zack\AppData\Local\temp
2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Twinter\AppData\Local\temp
2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Public\AppData\Local\temp
2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Erin\AppData\Local\temp
2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-02-13 16:10 . 2011-02-13 16:10 -------- d-----w- c:\users\Administrator\AppData\Local\temp
2011-02-13 15:53 . 2011-02-13 15:53 28752 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{5121F3F8-0EE5-47BC-91A8-2E303DE92B02}\MpKslce6a7b7e.sys
2011-02-13 15:53 . 2011-01-13 07:41 5890896 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{5121F3F8-0EE5-47BC-91A8-2E303DE92B02}\mpengine.dll
2011-02-12 14:03 . 2011-02-12 14:03 -------- d-----w- C:\$RECYCLE(0).BIN
2011-02-12 02:43 . 2011-01-13 07:41 5890896 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2011-02-10 01:45 . 2009-06-30 16:37 28552 ----a-w- c:\windows\system32\drivers\pavboot.sys
2011-02-09 01:20 . 2011-02-09 01:20 -------- d-----w- c:\windows\Temp3276A112-F256-0416-A49B-8FFBBC3DC82B-Signatures
2011-02-05 17:03 . 2011-02-08 20:11 -------- d-----w- c:\program files\uTorrent
2011-02-05 17:03 . 2011-02-09 01:34 -------- d-----w- c:\users\Erin.Twinter-PC\AppData\Roaming\uTorrent
2011-01-23 20:27 . 2011-01-23 20:27 -------- d-----w- c:\programdata\NTIReg
2011-01-23 20:21 . 2011-02-01 12:19 -------- d-----w- c:\program files\NewTech Infosystems
2011-01-23 20:21 . 2011-01-23 20:23 -------- d-----w- c:\windows\system32\drivers\nti
2011-01-23 20:17 . 2011-01-23 20:17 -------- d-----w- c:\users\Erin.Twinter-PC\AppData\Local\Downloaded Installations

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-12-28 14:57 . 2011-01-12 22:37 409600 ----a-w- c:\windows\system32\odbc32.dll
2010-12-21 00:09 . 2010-08-17 00:34 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-21 00:08 . 2010-08-17 00:34 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-12-14 15:49 . 2011-01-12 22:37 1169408 ----a-w- c:\windows\system32\sdclt.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2008-01-21 1233920]
"WindowsWelcomeCenter"="oobefldr.dll" [2008-01-21 2153472]
"Google Update"="c:\users\Erin.Twinter-PC\AppData\Local\Google\Update\GoogleUpdate.exe" [2010-08-16 136176]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2011-01-19 2424560]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"dellsupportcenter"="c:\program files\Dell Support Center\bin\sprtcmd.exe" [2009-06-03 206064]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-04-14 13687328]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2009-04-14 92704]
"COMODO Internet Security"="c:\program files\COMODO\COMODO Internet Security\cfp.exe" [2010-09-29 2500552]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-09-08 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-09-24 421160]
"MSSE"="c:\program files\Microsoft Security Essentials\msseces.exe" [2010-09-15 1094224]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\guard32.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux9"=wdmaud.drv

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"

R2 AdobeActiveFileMonitor;Adobe Active File Monitor;c:\program files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe [x]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\progra~1\mcafee\SITEAD~1\mcsacore.exe [x]
R2 PhotoshopElementsDeviceConnect;Photoshop Elements Device Connect;c:\program files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe [x]
R3 AE1000;Linksys AE1000 Driver;c:\windows\system32\DRIVERS\ae1000va.sys [2010-02-12 836384]
R3 netr28u;Linksys USB Wireless LAN Card Driver for Vista;c:\windows\system32\DRIVERS\netr28u.sys [2007-08-16 552448]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 sptd;sptd;c:\windows\system32\Drivers\sptd.sys [2009-08-07 722416]
S0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-06-30 28552]
S1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\DRIVERS\cmdguard.sys [2010-09-29 236088]
S1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\DRIVERS\cmdhlp.sys [2010-09-29 30112]
S1 MpKslce6a7b7e;MpKslce6a7b7e;c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{5121F3F8-0EE5-47BC-91A8-2E303DE92B02}\MpKslce6a7b7e.sys [2011-02-13 28752]
S1 MpKsle3caf97f;MpKsle3caf97f;c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{C1C08233-55A4-496F-BE64-790A3BA0A4AF}\MpKsle3caf97f.sys [x]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\SASDIFSV.SYS [2010-02-17 12872]
S1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [2010-05-10 67656]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [2010-03-26 42368]
S3 VST_DPV;VST_DPV;c:\windows\system32\DRIVERS\VSTDPV3.SYS [2008-01-21 987648]
S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\DRIVERS\VSTBS23.SYS [2008-01-21 251904]


--- Other Services/Drivers In Memory ---

*NewlyCreated* - MPKSLCE6A7B7E

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
Contents of the 'Scheduled Tasks' folder

2011-02-09 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2706682407-2711043607-260653372-1000Core.job
- c:\users\Twinter\AppData\Local\Google\Update\GoogleUpdate.exe [2009-02-23 01:09]

2011-02-12 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2706682407-2711043607-260653372-1000UA.job
- c:\users\Twinter\AppData\Local\Google\Update\GoogleUpdate.exe [2009-02-23 01:09]

2011-02-08 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2706682407-2711043607-260653372-1004Core.job
- c:\users\Erin.Twinter-PC\AppData\Local\Google\Update\GoogleUpdate.exe [2010-08-16 01:14]

2011-02-12 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2706682407-2711043607-260653372-1004UA.job
- c:\users\Erin.Twinter-PC\AppData\Local\Google\Update\GoogleUpdate.exe [2010-08-16 01:14]

2011-02-13 c:\windows\Tasks\User_Feed_Synchronization-{21B99504-171B-4E0B-8987-1C4595697DD0}.job
- c:\windows\system32\msfeedssync.exe [2008-01-21 02:24]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://search.yahoo.com/search?fr=mcafee&p=%s
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office12\EXCEL.EXE/3000
DPF: Microsoft XML Parser for Java - file:///C:/Windows/Java/classes/xmldso.cab
FF - ProfilePath - c:\users\Erin.Twinter-PC\AppData\Roaming\Mozilla\Firefox\Profiles\dexrcgwu.default\
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&p=
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Kaspersky URL Advisor: linkfilter@kaspersky.ru - c:\program files\Mozilla Firefox\extensions\linkfilter@kaspersky.ru
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-02-13 10:10
Windows 6.0.6001 Service Pack 1 NTFS

detected NTDLL code modification:
ZwClose, ZwOpenFile

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_USERS\S-1-5-21-2706682407-2711043607-260653372-1004\Software\SecuROM\License information*]
"datasecu"=hex:a0,e8,c7,cd,97,c0,35,b2,ce,25,be,a7,a2,3c,84,c4,64,e7,9a,a9,7f,
bc,e6,86,98,56,30,3c,8a,9c,94,e9,d8,39,e1,1d,32,8e,57,a2,1a,b5,bc,71,73,3f,\
"rkeysecu"=hex:7d,2e,87,69,6e,10,06,c3,24,e9,cf,a9,ee,5a,54,d7

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'lsass.exe'(772)
c:\windows\system32\guard32.dll
.
Completion time: 2011-02-13 10:12:55
ComboFix-quarantined-files.txt 2011-02-13 16:12
ComboFix2.txt 2011-02-12 14:03
ComboFix3.txt 2011-01-13 05:56
ComboFix4.txt 2010-12-11 17:16
ComboFix5.txt 2011-02-13 15:57

Pre-Run: 132,020,588,544 bytes free
Post-Run: 141,390,721,024 bytes free

- - End Of File - - DA6D6192B92D14095115E3DE2DD76614

#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 13 February 2011 - 04:59 PM

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 Cassielump

Cassielump
  • Topic Starter

  • Members
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  • Local time:07:40 PM

Posted 13 February 2011 - 08:11 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5724

Windows 6.0.6001 Service Pack 1
Internet Explorer 7.0.6001.18000

2/13/2011 7:03:20 PM
mbam-log-2011-02-13 (19-03-20).txt

Scan type: Full scan (C:\|D:\|H:\|)
Objects scanned: 380505
Time elapsed: 1 hour(s), 15 minute(s), 31 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Bad news?, Hijackthis stopped and told me that it was to denied access to my hosts file, and failed to properly create a logfile. (I got a blank document.) Once I tried again, I managed to save this to my desktop.

Scan saved at 7:08:54 PM, on 2/13/2011
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18542)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\SUPERAntiSpyware\SUPERANTISPYWARE.EXE
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\Explorer.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\iTunes\iTunes.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceHelper.exe
C:\Program Files\Common Files\Apple\Apple Application Support\distnoted.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\TrendMicro\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?fr=mcafee&p=%s
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll (file missing)
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [MSSE] "C:\Program Files\Microsoft Security Essentials\msseces.exe" -hide -runkey
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [Google Update] "C:\Users\Erin.Twinter-PC\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~1\Office12\REFIEBAR.DLL
O16 - DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} (WMI Class) - http://support.dell.com/systemprofiler/SysProExe.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\Windows\System32\guard32.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - COMODO - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: McAfee SiteAdvisor Service - Unknown owner - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe (file missing)
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 6776 bytes

#9 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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Posted 13 February 2011 - 08:14 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [dellsupportcenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P dellsupportcenter
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
      O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
      O4 - HKCU\..\Run: [Google Update] "C:\Users\Erin.Twinter-PC\AppData\Local\Google\Update\GoogleUpdate.exe" /c
      O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • copy and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#10 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 16 February 2011 - 12:30 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:08:40 PM

Posted 19 February 2011 - 02:11 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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