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Gateway Laptop with Windows 7 does not recognize battery

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#1 GoPwr


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Posted 17 January 2011 - 05:44 PM

I have a Gateway NV52 series laptop (1 1/2 years old) running Windows 7. The battery stopped charging so I bought a new one. Ever since, there is no battery meter. I downloaded a battery meter program, it does not see the battery. Contacted Gateway, they said to update the advanced tab in bios...there is no advanced tab in my bios. then they said restore it to factory settings (this will take me forever to get things reloaded...mostly due to rhapsody music library and other info in media files).

I've looked everywhere in the control panel and I simply have no battery options / profiles (only plugged in as it thinks there is no battery installed) - even when I am running it on the battery.

Has anyone seen this or perhaps offer any suggestions?

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#2 w7pro


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Posted 17 January 2011 - 09:07 PM

I know that on my Windows 7 system, there's an option for reconfiguring your power management under hardware and sound in the control panel. Hopefully, it's something that can be solved that way and not a hardware issue which would be much more complicated.

-- Ryan
Windows Outreach Team

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