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Virus locks up my desktop


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4 replies to this topic

#1 YellowJacket55

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Posted 16 January 2011 - 10:10 PM

My WinXP SP3 laptop started not allowing the destop to work. Then the desktop stopped showing up at all. Now the only way I can run the machine is in safe mode. Tried running Malwarebytes no viruses found. Went through the steps to report a new problem. Attachments included. Any help appreciated.

Yellowjacket 55

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#2 miekiemoes

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Posted 17 January 2011 - 03:11 AM

Hi,

I don't think this is a malware related issue here though. I think the cause is the multiple Antivirus installed + eventually your Zonealarm. They are clashing up here.
Never install more than one Antivirus and Firewall! Rather than giving you extra protection, it will decrease the reliability of it seriously!
The reason for this is that if both products have their automatic (Real-Time) protection switched on, your system may lock up due to both software products attempting to access the same file at the same time.
Also because more than one Antivirus and Firewall installed are not compatible with eachother, it can cause system performance problems, programs not working properly and a serious system slowdown.

So, what we can do here is to temporary uninstall all the ones you are having now. You can reinstall only 1 afterwards again. But we need to uninstall them first to resolve the problem first.

Go to add& remove programs and uninstall the following:

avast! Free Antivirus
AVG Free 8.5
Ad-Aware
ZoneAlarm
ZoneAlarm Toolbar <== this toolbar is not required anyway.

Then REBOOT! Important!

After reboot, post a new DDS log in your next reply.
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#3 YellowJacket55

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Posted 19 January 2011 - 11:45 AM

Hi Miekiemoes,

Thanks for your help. Did as requested and sure enough the computer sprang back to life. Have included the dds file.

Again Thanks,
Yellowjacket55

Attached Files

  • Attached File  DDS.txt   14.62KB   1 downloads


#4 miekiemoes

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Posted 19 January 2011 - 01:14 PM

Hi,

Good to hear it's working back again.
Now please install only 1 Antivirus this time. :)
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#5 miekiemoes

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Posted 27 January 2011 - 12:01 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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