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Rootkit issue


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#1 zakery

zakery

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Posted 16 January 2011 - 08:27 PM

I know for a fact this computer is infected, it's not actually my computer but I volunteered to try and get it fixed. It blue screens often, when I scan with malwarebytes the same trojan.bubnix file shows up no matter how many times I remove it and restart the computer, as well as random search engines popping up with the last things i searched in google.

I googled "how to remove trojan.bubnix" etc with no actually decent results, everytime I clear the infected file it just shows up again on the next scan, although the first time I scanned there was like nearly 180 PUPs and 25-30 other trojaned files, those cleared with no problems with malwarebytes, except for the one remaining file. After googling trojan.bubnix to see if I could do some research on the infection, it appears to be some annoying rootkit.

Some things to know before you mention anything are;
I cannot use hijackthis, it does not save a log. Well it tries but says the log could not be found, create a new file, or something of the sort. Rendering the program completely useless.

The active antivirus on this computer is not 100% there, it claims something different about windows 7 has been changed and the program must be reinstalled, but when attempting to reinstall something goes horribly wrong during installation, something about a different windows version. The AV is kaspersky.

any ideas what I should do? cannot open malwarebytes in safe mode, it crashes apparently.

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