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Internet Search Redirects, Blue Screens of Death


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3 replies to this topic

#1 David D.

David D.

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Posted 16 January 2011 - 11:50 AM

Hi,

I have recently had this problem with my computer: I have gotten blue screens of death that say bad_pool_header when I start up my computer and was only able to run in safe mode. Now however, I can run my computer regularly, but when I start my computer, an internet explorer window will pop up and a website www.clickleg.org will come up with random search results. Also, when I use google in firefox for my searches and I click on a link, they get redirected to websites such as webhostingfrance.com

I have used McAfee's On Demand Scans, Super Antispyware, and Malwarebyte's Anti-Malware to try to counter the problem, but they have not seemed to help much, and they now don't find anything outside of tracking cookies. I have also used system restores, CCleaner, and recently just tried Sophos Anti rootkit but it hasn't remedied the problem either.

Here is my most recent DDS:

DS (Ver_10-12-12.02) - NTFSx86
Run by David Deng at 11:14:08.01 on Sun 01/16/2011
Internet Explorer: 7.0.6002.18005
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1977.704 [GMT -5:00]

AV: McAfee VirusScan Enterprise *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan Enterprise Antispyware Module *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\Client\Agentsvc.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSService.exe
C:\Program Files\Acer\Empowering Technology\Service\ETService.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Windows\system32\mfevtps.exe
C:\Program Files\McAfee\Common Framework\naPrdMgr.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\McAfee\VirusScan Enterprise\mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\mfeann.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Acer\Empowering Technology\eDataSecurity\x86\eDSLoader.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\BkupTray.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Acer\Empowering Technology\ePower\ePower_DMC.exe
C:\Program Files\Search Settings\SearchSettings.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\McAfee\Common Framework\UdaterUI.exe
C:\Program Files\McAfee\VirusScan Enterprise\shstat.exe
C:\Windows\system32\igfxext.exe
C:\Users\David Deng\Program Files\DNA\btdna.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Apoint2K\ApMsgFwd.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Users\DAVIDD~1\AppData\Local\Temp\RtkBtMnt.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Users\David Deng\Desktop\dds.scr
C:\Windows\system32\conime.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vb32&d=1008&m=aspire_4330
mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vb32&d=1008&m=aspire_4330
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0409&s=2&o=vb32&d=1008&m=aspire_4330
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DealioBHO Class: {6a87b991-a31f-4130-ae72-6d0c294bf082} - c:\program files\dealio\kb127\Dealio.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan enterprise\scriptsn.dll
BHO: ShowBarObj Class: {83a2f9b1-01a2-4aa5-87d1-45b6b8505e96} - c:\program files\acer\empowering technology\edatasecurity\x86\ActiveToolBand.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SearchSettings Class: {e312764e-7706-43f1-8dab-fcdd2b1e416d} - c:\program files\search settings\kb127\SearchSettings.dll
TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\program files\acer\empowering technology\edatasecurity\x86\eDStoolbar.dll
TB: Dealio: {e67c74f4-a00a-4f2c-9fec-fd9dc004a67f} - c:\program files\dealio\kb127\Dealio.dll
TB: {9D425283-D487-4337-BAB6-AB8354A81457} - No File
TB: {724D43A0-0D85-11D4-9908-00400523E39A} - No File
uRun: [BitTorrent DNA] "c:\users\david deng\program files\dna\btdna.exe"
uRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [eDataSecurity Loader] c:\program files\acer\empowering technology\edatasecurity\x86\eDSloader.exe
mRun: [BkupTray] "c:\program files\newtech infosystems\nti backup now 5\BkupTray.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [ePower_DMC] c:\program files\acer\empowering technology\epower\ePower_DMC.exe
mRun: [eRecoveryService]
mRun: [Acer Assist Launcher] c:\program files\acer\acer assist\launcher.exe
mRun: [Acer Product Registration] "c:\program files\acer\acer registration\ACE1.exe" /startup
mRun: [au] c:\program files\dealio\DealioAU.exe
mRun: [SearchSettings] c:\program files\search settings\SearchSettings.exe
mRun: [PWRISOVM.EXE] c:\program files\poweriso\PWRISOVM.EXE
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\udaterui.exe" /StartedFromRunKey
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [LogitechQuickCamRibbon] "c:\program files\logitech\logitech webcam software\LWS.exe" /hide
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Compare Prices with &Dealio - c:\users\david deng\appdata\locallow\dealio\kb127\res\DealioSearch.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {E908B145-C847-4e85-B315-07E2E70DECF8} - {9F038672-0425-4792-BC9C-36DE3308E8AA} - c:\program files\dealio\kb127\Dealio.dll
Trusted Zone: redcross.org\learningctr
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\davidd~1\appdata\roaming\mozilla\firefox\profiles\8dysfj5z.default\
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start2.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - component: c:\users\david deng\appdata\roaming\mozilla\firefox\profiles\8dysfj5z.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - plugin: c:\program files\cambridgesoft\chemoffice2010\chem3d\npChem3DPlugin.dll
FF - plugin: c:\program files\cambridgesoft\chemoffice2010\chemdraw\NPCDP32.DLL
FF - plugin: c:\program files\mozilla firefox\plugins\npbittorrent.dll
FF - plugin: c:\users\david deng\appdata\roaming\move networks\plugins\npqmp071503000010.dll
FF - plugin: c:\users\david deng\appdata\roaming\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\users\david deng\program files\dna\plugins\npbtdna.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Personas: personas@christopher.beard - %profile%\extensions\personas@christopher.beard
FF - Ext: Search Toolbar: searchtoolbar@zugo.com - %profile%\extensions\searchtoolbar@zugo.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - true
============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-12-6 344712]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2009-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-2-17 67656]
R1 SAVRKBootTasks;Boot Tasks Driver;c:\windows\system32\SAVRKBootTasks.sys [2011-1-16 18816]
R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2008-8-15 93968]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-12-6 91896]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-12-6 43192]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-3-28 38224]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-12-6 66536]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-2-17 12872]

=============== Created Last 30 ================

2011-01-16 16:02:31 18816 ------w- c:\windows\system32\SAVRKBootTasks.sys
2011-01-16 05:41:58 -------- d-----w- c:\program files\Sophos
2011-01-15 17:13:12 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{3c45ff04-abbd-4281-91b3-93eeaa4e9122}\mpengine.dll
2011-01-15 16:39:44 -------- d-----w- c:\program files\Western Digital
2011-01-14 17:19:49 -------- dc----w- C:\Python27
2011-01-14 16:34:59 16003072 ----a-w- C:\python-2.7.1.msi
2011-01-13 22:13:13 413696 ----a-w- c:\windows\system32\odbc32.dll
2011-01-13 22:13:11 708608 ----a-w- c:\program files\common files\system\ado\msado15.dll
2011-01-13 22:13:10 253952 ----a-w- c:\program files\common files\system\ado\msadox.dll
2011-01-13 22:13:09 241664 ----a-w- c:\program files\common files\system\ado\msadomd.dll
2011-01-13 22:13:08 57344 ----a-w- c:\program files\common files\system\msadc\msadcs.dll
2011-01-13 22:13:08 180224 ----a-w- c:\program files\common files\system\msadc\msadco.dll
2011-01-13 22:12:47 1169408 ----a-w- c:\windows\system32\sdclt.exe

==================== Find3M ====================

2010-12-01 22:41:16 197 ----a-w- c:\users\davidd~1\appdata\roaming\agtyjkj.bat
2010-11-27 23:31:14 2288640 ----a-w- c:\windows\system32\python27.dll
2010-11-04 18:56:07 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-04 18:55:38 352768 ----a-w- c:\windows\system32\taskschd.dll
2010-11-04 18:55:38 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-04 18:55:12 601600 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-04 16:34:06 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-10-28 15:44:56 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-10-28 13:27:47 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-10-28 13:20:12 2048 ----a-w- c:\windows\system32\tzres.dll
2010-10-23 01:07:00 69192 ----a-w- c:\windows\system32\mfevtps.exe
2010-10-21 20:08:42 834048 ----a-w- c:\windows\system32\wininet.dll
2010-10-21 18:30:50 389632 ----a-w- c:\windows\system32\html.iec
2010-10-20 17:41:28 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-10-19 15:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe

============= FINISH: 11:23:01.72 ===============

I did try running GMER too but it gave me the BSOD while running (page_fault_in_nonpage_area)

Any help would be highly appreciated...thanks!!!

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#2 rigacci

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Posted 20 January 2011 - 11:24 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks.

DR

#3 David D.

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Posted 20 January 2011 - 04:51 PM

Actually I ran some rootkit cleaner and my problem is fixed. Thanks!

#4 etavares

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Posted 20 January 2011 - 08:14 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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