When I turn it on it seems to go directly to the screen where you choose which start up mode you want-normal, safe, safe with networking, last configuration that worked. If I choose normal, it shuts off immediately. If I choose safe/ safe with networking, I get the screen with line after line of white letters and numbers but only for a few seconds, then it shuts off. I can't remember how fast it shut off when I chose last configuration that worked, but it wasn't long. I was kind of surprised when it stayed on in BIOS.
I know she's been using it in safe mode the past few days, and I'm sure it's because of some computer virus. I'm also fairly sure she's mentioned that sometimes she's had to try more than once to get it to safe mode (hasn't been starting normally for her). I've been trying to get her to let me pick the computer up so I could see what's wrong but until this, she wouldn't let me.
Does this sound like an expensive or hard to fix problem? Something that someone with a little computer knowledge could fix? Thank you for any help!
Edited by hamluis, 16 January 2011 - 08:44 AM.
Moved from XP forum to Am I Infected.