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Windows Update No Longer Works


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4 replies to this topic

#1 ajwgator

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Posted 15 January 2011 - 03:43 PM

Hi all! New to forum and Thanks in advance for any help.

System is as follows:

Microsoft Windows XP
Home Edition
Version 2002
Service Pack 3

Dell DIMENSION DIM2350
Intel Pentium 4 CPU 1.80GHz
1.79GHz 1.00 GB RAM


Windows Update no longer works from Start Menu or manually from Microsoft's website. From the start menu, when selecting Windows Update, it opens IE window but IE reports that "Internet Explorer cannot display the webpage" and has the "Diaognose Connection Problems" box. Typing the url to Mircosoft.com connects fine. Once on the Windows Update page it starts Checking to see if the computer has the latest version and then stops and reoports "X The website has encountered a problem and cannot display the page you are trying to view."

Connecting to internet using the Desktop IE icon works and navigates to other sites ok too but often getting a Windows box stating "Generic Host Process for Win 32 Service has encountered a problem and needs to close. Do you want to report this to Microsoft..etc." I have selected to report it many times and then IE will usually shut down. Typing a search phrase in the IE search box returns Google results to the page but when selecting any of the search results it ends in a redirect to some unrelated page. This does not happen if you type the url for Google in the address box and then do the search. All of these things happening seems to be some kind of virus infection that keeps coming back from somewhere in the software.

I am using AVG Free Edition 2011 antivirus. I have run the scans quite often and keep it running in the background. AVG still updates the database everyday. It has removed an identity theft threat a couple of times after doing its scans. It is also catching attempts and I move them to the vault. It has also detected Worm & Trojan Horse threats in the past ok and removed them. I also use MalwareBytes' Anti Malware program and it removed 4 threats.

The computer no longer seems to update automatically using Windows Update like it used to do. I am not sure how long that has not taken place. It has been a while since I have see the Update shield in the Sys Tray telling me that I had updates ready to install. I have a feeling that this may have started with the Windows SP3 but I don't know that to be a fact. I can only assume that I have some type of infection that can't be detected with the tools that I am using. Any thoughts, advice, and help is much apprecited.

Edited by hamluis, 15 January 2011 - 05:17 PM.
Moved from XP forum to Am I Infected.


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#2 Torchwood

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Posted 15 January 2011 - 05:13 PM

id have a look in the mbam and avg vaults to see what those virus's are, and look them up to see what problems they create. as a rule any identity theft virus means a reformat and reinstallation of the system

#3 ajwgator

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Posted 15 January 2011 - 05:27 PM

The identity theft warnings were detected by AVG in real time while program ran in background. I had AVG move them in the vault as soon as AVG detected them and notified me. They were not discovered during a system scan so I feel certain that they did not get in. I will check them out and report more as I learn more. The Windows Update problem has me most concerned because I know its not keeping up with proper udates now.

#4 Orange Blossom

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Posted 15 January 2011 - 09:07 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 Orange Blossom

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Posted 16 January 2011 - 07:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic373681.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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