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I need help with security shield


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#1 ajayz2010

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Posted 15 January 2011 - 01:55 PM

Hi, I have a problem with this virus wich I thought was going to be easy to remove. I logged onto the guest section of my xp home system and tha security shield popped up I ran rkill and this did not work at all to stop the program so I cannot use my maleware program. Also I tried restarting and going into safe mode to run my anti spyware but the safe mode wont let me log onto the guest section were the infection is coming from. I can log onto the admin and thats it. I cleaned my system in admin but the guest section is still infected please help. I can access the internet on the infected section anymore because it keeps clicking and making that sound...here is my info but this is for the adim log in(safe mode) not the guest log in wich is infected...

I dont understand why I cant enter the guest log in when I start in safe mode..

Merged 2 posts. ~ OB

should I start another post because I realized I made mistakes in this post, is that the reason I am getting no responce. please let me know so I can re-post if needed or should I just wait.

EDIT: Please be patient. There are over 190 unanswered topics in this forum at present and the current average wait time to receive help is 6 days. ~BP

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Edited by Budapest, 17 January 2011 - 04:22 PM.


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#2 fenzodahl512

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Posted 18 January 2011 - 09:44 AM

Please make sure you disable ALL of your Antivirus/Antispyware/Firewall before running ComboFix.. Please visit HERE if you don't know how.. Please re-enable them back after performing all steps given..

Please download ComboFix by sUBs from HERE or HERE and save it to your Desktop.

During the download, rename Combofix to Combo-Fix as follows:

Posted Image

Posted Image


It is important you rename Combofix during the download, but not after.

**NOTE: If you are using Firefox, make sure that your download settings are as follows:
  • Tools->Options->Main tab
  • Set to "Always ask me where to Save the files".


After that, double-click and run Combo-Fix. Let it finish its job and post the log here

If ComboFix asked you to install Recovery Console, please do so.. It will be your best interest..

Note: DON'T do anything with your computer while ComboFix is running.. Let ComboFix finishes its job..

Keep calm, make it simple, use your brain, don't freak out, and you'll be just fine..
Awesomeness: When I get sad, I stop being sad and be awesome instead.. True story - Barney Stinson
Posted Image Posted Image
Its gonna be legen.. wait for it.. dary! Cherish the pain, it means you're still alive


#3 ajayz2010

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Posted 18 January 2011 - 04:02 PM

thanx but I cant use the internet when I log onto guest. the internet keeps making a clicking sound and wont load any pages. If I run this on a different log on name will it still work..

#4 fenzodahl512

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Posted 18 January 2011 - 09:31 PM

Yup, you can also download ComboFix from another computer via thumbdrive and run it to your computer directly via thumbdrive.. Then simply post the log here :)

Keep calm, make it simple, use your brain, don't freak out, and you'll be just fine..
Awesomeness: When I get sad, I stop being sad and be awesome instead.. True story - Barney Stinson
Posted Image Posted Image
Its gonna be legen.. wait for it.. dary! Cherish the pain, it means you're still alive





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