Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

FREEZE and BlueScreen!


  • Please log in to reply
5 replies to this topic

#1 Dumb Blonde

Dumb Blonde

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Phila 4 Now
  • Local time:05:50 AM

Posted 15 January 2011 - 11:47 AM

so here is my issue and I have no idea what it is or what causes it. When I step away from the computer for a while (a few hours) and return it takes awfully long to respond, this is where I usually have to do a manual reboot. My latest encounter gave me a blue screen and the following message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 0000000000001097
BCP3: 0000000005040103
BCP4: FFFFF8A0036349A0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011511-21403-01.dmp
C:\Users\Nikita BigBank\AppData\Local\Temp\WER-41340-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

BC AdBot (Login to Remove)

 


#2 Allan

Allan

  • BC Advisor
  • 8,551 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:06:50 AM

Posted 15 January 2011 - 11:50 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 Dumb Blonde

Dumb Blonde
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Phila 4 Now
  • Local time:05:50 AM

Posted 15 January 2011 - 12:03 PM

==================================================
Dump File : 011511-21403-01.dmp
Crash Time : 1/15/2011 7:35:51 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001097
Parameter 3 : 00000000`05040103
Parameter 4 : fffff8a0`036349a0
Caused By Driver : PCTCore64.sys
Caused By Address : PCTCore64.sys+21148
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011511-21403-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 278,136
==================================================

==================================================
Dump File : 120810-18985-01.dmp
Crash Time : 12/8/2010 6:38:26 AM
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`0709e620
Parameter 3 : 00000000`00000002
Parameter 4 : ffffffff`ffffffff
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+338b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\120810-18985-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 278,136
==================================================

#4 Allan

Allan

  • BC Advisor
  • 8,551 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:06:50 AM

Posted 15 January 2011 - 12:13 PM

Uninstall PCTools, reboot, and let's see if you still have problems.

#5 Dumb Blonde

Dumb Blonde
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Phila 4 Now
  • Local time:05:50 AM

Posted 15 January 2011 - 05:44 PM

so far so good :) Thanks!

#6 Allan

Allan

  • BC Advisor
  • 8,551 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:New Jersey
  • Local time:06:50 AM

Posted 15 January 2011 - 05:49 PM

You're most welcome.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users