Posted 15 January 2011 - 09:46 AM
Running windows xp sp3. This is a repeat of a previous post to which I received no response. Since then, I have searched other posts with what I believed to be similar problems based on the descriptions. I have tried some suggestions from the responses to those posts, but nothing has cured the errors and redirects so far. I have tried a combination of Malwarebytes scan, ATF cleaner, Super Anti-spyware scan, and eset online scan, in that order. All turned up some infections, which were quarantined and deleted. Since then, I have run another Super Anti-spyware scan which turned up more malware. Problems persist. Please guide me through some steps that will cure this once and for all. Thanks.
This is the text from the previous post, with some modifications for the most recent error in italic:
Recently, I often get the following error soon after startup: Generic Host Process for Win32 Services has encountered a problem and needs to close. If I ignore the error box, I can usually continue working. If I send the error report or otherwise close the error box, most times this causes my laptop to become unresponsive (but not totally frozen) and I will have to do a hard shutdown.
Some details from the most recent occurrence follows:
szAppName: svchost.exe szAppVer: 5.1.2600.5512 szModName: ntdll.dll szModVer: 5.1.2600.5755 offset: 00023845
Files associated with the crash:
WER4ddd.dir00\svchost.exe.mdmp Most Recent: WER74f5.dir00\svchost.exe.mdmp
WER4ddd.dir00\appcompat.txt Most Recent: WER74f5.dir00\appcompat.txt
Prior to this error beginning, I had a bout with a virus or two that I thought I had completely eradicated using Malwarebytes. Occassionally, I get redirected or pop up tabs to websites when using Firefox. I generally get these closed out before they have a chance to fully load. Perhaps there is still something lurking that av has been unable to clean out that is causing my current problem? Recent scans using Malwarebytes, Adaware, & AVG have turned up nothing.
I have noticed that my laptop has also been running slower than before the viruses and takes longer to start up. While this could be due to the av software that I have been adding and removing from my system, I would like to investigate and speed this up (maybe by removing some unnecessary start up programs) if possible.
Thanks in advance for any guidance.