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Blue screen worries


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19 replies to this topic

#1 FunkyChicka

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Posted 15 January 2011 - 03:54 AM

Hi.

I closed the lid of my laptop last night, without shutting down or anything, and this morning when I opened my laptop, a blue screen popped up.
So, I had to restart, and then this was the error message that Windows gave:

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 2057Additional information about the problem:

BCCode: 9088

BCP1: FFFFF880058EC880

BCP2: FFFFF880058EC884

BCP3: FFFFF880058EC890

BCP4: FFFFF880058EC894

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1Files that help describe the problem:

C:\Windows\Minidump\011511-39437-01.dmp

C:\Users\Username\AppData\Local\Temp\WER-70606-0.sysdata.xmlRead our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

I am wondering if someone could possibly tell me what all this means or if there is something wrong with my laptop, please. I haven't had this problem before.

Thanks.




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#2 Allan

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Posted 15 January 2011 - 10:07 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 FunkyChicka

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Posted 15 January 2011 - 08:23 PM

Thank you for your reply.

==================================================
Dump File : 011511-39437-01.dmp
Crash Time : 15/01/2011 08:41:16
Bug Check String :
Bug Check Code : 0x00009088
Parameter 1 : fffff880`058ec880
Parameter 2 : fffff880`058ec884
Parameter 3 : fffff880`058ec890
Parameter 4 : fffff880`058ec894
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+4b41e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\011511-39437-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,968
==================================================


#4 w7pro

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Posted 16 January 2011 - 12:37 AM

Microsoft has a few tips on their site that you can try out: http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

There's a chance that you might have to just do a clean install of Windows 7 altogether, at which point, you should have your crucial data backed up.

-- Ryan
Windows Outreach Team

#5 Broni

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Posted 16 January 2011 - 01:31 AM

One BSOD is not the end of the world.
Actually, you can simply forget about it.
If it'll happen again, then we'll see....

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#6 FunkyChicka

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Posted 16 January 2011 - 01:47 PM

Microsoft has a few tips on their site that you can try out: http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

There's a chance that you might have to just do a clean install of Windows 7 altogether, at which point, you should have your crucial data backed up.

-- Ryan
Windows Outreach Team


How did you come to that conclusion from the information I gave? What seemed to be the problem?

One BSOD is not the end of the world.
Actually, you can simply forget about it.
If it'll happen again, then we'll see....


I hope so.


#7 Allan

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Posted 16 January 2011 - 01:49 PM

You should disregard the post by W7pro regardless of what his avatar says.

#8 FunkyChicka

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Posted 16 January 2011 - 02:05 PM

You should disregard the post by W7pro regardless of what his avatar says.


Alrighty! :thumbsup:

#9 Jacee

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Posted 16 January 2011 - 06:20 PM

You might see if updating your driver would be to your advantage. See this page http://dreamlayers.blogspot.com/2009/11/intel-matrix-storage-manager-driver.html

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#10 Allan

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Posted 16 January 2011 - 06:27 PM

You might see if updating your driver would be to your advantage. See this page http://dreamlayers.blogspot.com/2009/11/intel-matrix-storage-manager-driver.html



Which driver?
Anyway, I think Broni got it right. If it's a one off I wouldn't spend a lot of time worrying about it.

Edited by Allan, 16 January 2011 - 06:28 PM.


#11 FunkyChicka

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Posted 18 January 2011 - 08:03 AM

Thank you all for your responses.

#12 cryptodan

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Posted 18 January 2011 - 08:10 AM

What motherboard do you have? iastor.sys is for Intel Storage Device Drivers and Chipset Drivers. If you are using Windows 7 with an incompatible motherboard then you will continue to have issues.

DO you have any of the following:

Windows 7* drivers are not available for the following older Intel® graphics controllers:



# Mobile Intel® 915GM/GMS, 910GML Express Chipset Family

# Intel® 82915G/82910GL Express Chipset Family

# Intel® 82865G Graphics Controller

# Intel® 82852/82855 Graphics Controller

# Intel® 82845G Graphics Controller

# Intel® 82830M Graphics Controller

# Intel® 82815 Graphics Controller

# Intel® 82810 Graphics Controller

Intel® 810 Chipset Family
Intel® 815 Chipset Family
Intel® 82810 Graphics and Memory Controller Hub (GMCH)
Intel® 82815 Graphics Controller
Intel® 82830M Graphics and Memory Controller Hub (GMCH)
Intel® 82845G Graphics Controller
Intel® 82852/82855 Graphics Controller Family
Intel® 82865G Graphics and Memory Controller Hub (GMCH)
Intel® 82915G/82910GL Express Chipset Family
Intel® 830 Chipset
Intel® 845 Chipset Family
Intel® 852/855 Chipset Family
Intel® 865 Chipset Family
Intel® 910 Express Chipset Family
Mobile Intel® 910GML Express Chipset
Mobile Intel® 915 Express Chipset Family
Mobile Intel® 915GM/GMS, 910GML Express Chipset Family

#13 FunkyChicka

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Posted 19 January 2011 - 04:18 AM

What motherboard do you have? iastor.sys is for Intel Storage Device Drivers and Chipset Drivers. If you are using Windows 7 with an incompatible motherboard then you will continue to have issues.


How do I see which one I have?


#14 cryptodan

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Posted 19 January 2011 - 07:31 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#15 FunkyChicka

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Posted 20 January 2011 - 09:28 AM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.


http://speccy.piriform.com/results/WXsHkt5UAYEyM8mOGkpkKbI




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