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How do I remove this malware


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2 replies to this topic

#1 lchorvath

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Posted 15 January 2011 - 02:10 AM

My computer has a virus that I think is causing my Blue Screen of Death. It appears as:
Can anyone walk me through how to remove this?
I have Windows Malicious Software Removal Tool running and also have Norton Security system, neither seem to find and remove it.
Help!
Lori

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#2 dc3

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Posted 15 January 2011 - 02:35 AM

BSOD's aren't usually related to infections, they are related to either software or hardware issues.

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#3 Orange Blossom

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Posted 15 January 2011 - 09:04 PM

To avoid confusion with your topic here: http://www.bleepingcomputer.com/forums/topic373471.html I am closing this one.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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