Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

new computer troubles


  • This topic is locked This topic is locked
2 replies to this topic

#1 PandaMan534

PandaMan534

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:49 PM

Posted 15 January 2011 - 01:39 AM

Hi,

I just got my new computer and was downloading some of the needed things. Spyware removal, hijackthis, cwshredder, etc. they all the sudden I got a bluescreen and it restarted and now the internet is moving extremely slow, and sometimes timing out on pages when it never did before.

SOmeLogfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:39:43 PM, on 1/14/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16700)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\microsoft

shared\virtualization handler\cvh.exe
C:\Program Files (x86)\Common Files\microsoft

shared\virtualization handler\OfficeVirt.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

http://g.msn.com/HPDSK/1
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Page_URL = http://g.msn.com/HPDSK/1
R1 - HKLM\Software\Microsoft\Internet

Explorer\Main,Default_Search_URL =

http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

http://g.msn.com/HPDSK/1
R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet

Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet

Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet

Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} -

(no file)
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B}

- C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search

Helper\SEPsearchhelperie.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-

8ECC-5164760863C6} - C:\Program Files (x86)\Common

Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Bing Bar BHO - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} -

C:\Program Files (x86)\MSN Toolbar\Platform\5.0.1438.0

\npwinext.dll
O3 - Toolbar: @C:\Program Files (x86)\MSN

Toolbar\Platform\5.0.1438.0\npwinext.dll,-100 - {8dcb7100-df86-

4384-8842-8fa844297b3f} - C:\Program Files (x86)\MSN

Toolbar\Platform\5.0.1438.0\npwinext.dll
O4 - HKLM\..\Run: [PDF Complete] C:\Program Files (x86)\PDF

Complete\pdfsty.exe
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI

Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)

\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Norton Online Backup] C:\Program Files (x86)

\Symantec\Norton Online Backup\NOBuClient.exe
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files

(x86)\Microsoft\Search Enhancement Pack\Default

Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)

\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)

\iTunes\iTunesHelper.exe"
O4 - HKLM\..\RunOnce: [Retrogamer_2zbar Uninstall] rundll32

C:\PROGRA~2\UNINST~1.DLL,O -3
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)

\Steam\Steam.exe" -silent
O4 - Global Startup: Snapfish PictureMover.lnk = C:\Program Files

(x86)\PictureMover\Bin\PictureMover.exe
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-

D9FCDDC9D600} - C:\Program Files (x86)\Windows

Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer -

{219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)

\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common

files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common

files\microsoft shared\windows live\wlidnsp.dll
O16 - DPF: {4F29DE54-5EB7-4D76-B610-A86B5CD2A234} (GameTap

Player) -
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) -

Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner -

C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program

Files (x86)\Common Files\Apple\Mobile Device

Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files

(x86)\Bonjour\mDNSResponder.exe
O23 - Service: CinemaNow Service - CinemaNow, Inc. - C:\Program

Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) -

Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) -

Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. -

C:\Program Files (x86)\HP Games\HP Game

Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard Company

- C:\Program Files (x86)\Hewlett-Packard\HP Health

Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Company - C:\Program

Files (x86)\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program

Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner -

C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service

(LightScribeService) - Hewlett-Packard Company - c:\Program Files

(x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner -

C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102

(Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file

missing)
O23 - Service: Norton Internet Security (NIS) - Symantec

Corporation - C:\Program Files (x86)\Norton Internet

Security\Engine\18.0.0.128\ccSvcHst.exe
O23 - Service: Norton Online Backup (NOBU) - Symantec Corporation

- C:\Program Files (x86)\Symantec\Norton Online

Backup\NOBuAgent.exe
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF

Complete Inc - C:\Program Files (x86)\PDF Complete\pdfsvc.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300

(ProtectedStorage) - Unknown owner - C:\Windows\system32

\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator)

- Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) -

Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP)

- Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) -

Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) -

Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation -

C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101

(UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe

(file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003

(VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file

missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) -

Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) -

Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601

(WatAdminSvc) - Unknown owner - C:\Windows\system32

\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104

(wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe

(file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110

(wmiApSrv) - Unknown owner - C:\Windows\system32

\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media

Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner -

C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file

missing)

--
End of file - 8609 bytes

Edited by Budapest, 15 January 2011 - 04:14 AM.
Moved from Win7 ~BP


BC AdBot (Login to Remove)

 


#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:02:49 AM

Posted 19 January 2011 - 06:36 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


And

Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.


Then

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and re-enable all active protection when done.
-- If you encounter any problems, try running GMER in Safe Mode.
Posted Image
m0le is a proud member of UNITE

#3 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:02:49 AM

Posted 24 January 2011 - 07:18 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Posted Image
m0le is a proud member of UNITE




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users