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antivirus won't run or install or update


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#1 ak49r

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Posted 14 January 2011 - 10:47 PM

no antivirus progams will run or install or update. Malware bytes, PC tools, Avast, AVG etc. i've tried several in the past few days.
how do I find my infection.
I think I recieved it from an "american greetings e-card"

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#2 ak49r

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Posted 14 January 2011 - 10:59 PM

FYI
i am running window xp on a dell laptop
the problem started last week
I noticed active downloading though nothing was running
can't find any running applications
and now I can't run or install any antivirus programs at all

#3 boopme

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Posted 15 January 2011 - 08:40 PM

Hello and welcome. Let's try getting scan logs like this...


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Now reboot to Normal mode and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 ak49r

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Posted 16 January 2011 - 07:58 PM

downloaded rkil
ran it, a dialoge or two asked me to allow it to add it to the registry, which i did.
it produced a notepad logfile that didn't say much except the line (that I can't fully remember)
processes stopped while running...

there was no list following that line, just a time and date.

then downloaded super anti spyware.
but when i tried to run it, nothing happened. (just like all other antispyware programs)

then downloaded the super antispyware portable version to a flash drive.
I double clicked on it, and nothing happened.
I coppied the downloaded file to the desktop, and double clicked on it again, still nothing opened.

then I downloaded a new mbam-setup
when installing it a dialog popped up telling me the source was corrupted. I clicked retry a couple times, then ignore, and it finished installing.
it is downloading it's updates right now, but I have been here before.
I am sure once i try to run Mbam, it'll fail to run because of a corrupt file or some such notice.

#5 ak49r

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Posted 16 January 2011 - 08:00 PM

I failed to include the uses of safe mode etc.
fyi, i followed your instructions to the letter. step by step

#6 ak49r

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Posted 16 January 2011 - 08:07 PM

yep, mbam didn't run
the dialog that popped up said the database was not supported by this version of malware bytes, and to please download the current version. (which according to the website i did, and have done a few times now)

it seems as this malware is well targeted to preventing any anti malware programs from running.
i have tried re-naming, loading from disc, loading from flash drive, running from source rather than saving then trying to open.

I don't know if there is an online scan that doesn't need to install??
i am dumbfounded

jay

#7 boopme

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Posted 16 January 2011 - 11:48 PM

You can try it all again from another user account.

you can try this online scanner
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 ak49r

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Posted 17 January 2011 - 08:59 AM

I have tried to run the ESET a few times
when i click the button, nothing happens
i restarted, made sure nothing was running, clicked the button, nothing happens
restarted the browser, again nothing happens.
is this virus smart enough to block ESET too?

#9 boopme

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Posted 17 January 2011 - 10:14 AM

Hello, can you go back to a date prior to this infection and then run the tools?

Windows XP System Restore Guide

OR
Please download the Avira AntiVir Rescue System.
alternate download link
Place a blank CD in your burner and double-click on the rescue system package (rescuecd.exe) to burn it to a CD/DVD which you can then use to boot your computer and run a scan. For detailed instructions, refer to the Tutorial for Avira Rescue CD. If you encounter problems running Avira AntiVir Rescue System, you can get further assistance at the Avira Tools Support Forum.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 ak49r

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Posted 17 January 2011 - 02:50 PM

well, now my system restore wont respond either
I am currently downloading the rescue system to my cd drive
i'll report back when i try it in a couple hours

#11 ak49r

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Posted 19 January 2011 - 06:28 PM

still nothing works, windows update displays a blank web page
google maps displays a blank web page, I dont know what's similar with the two. java maybe?\
it took 6 hours to download the rescue cd and it wouldnt only to have the download stop for errors.
I tried it again, with the same stop.

I found ESET's sysinspector and it downloads, and runs, but I don't really know how to read it's results.
it shows everything that is running, and lots of other log files,
It can save a log to text, would that be useful?

and by the way, thank you so much for trying to help me out
if nothing ever works out for me, I have saved a backup to an external disc.

jay

#12 boopme

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Posted 19 January 2011 - 09:10 PM

Yes let's see that.

Can you produce a DDS and maybe a GMER log?
Please go here....
Preparation Guide ,do steps 6 - 9.

I f you can create a DDS log then post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic.
If Gmer won't run,skip it and move on.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 ak49r

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Posted 19 January 2011 - 11:47 PM

thanks for the help
I ran the DDS and posted the log files, pasted txt, attached the attach
I also attached the ESET sysinspector logs, they are a zip file and they open in a browser window.
if you need, I can C/V them instead.

I named the new posting "clever trojan or rootkit targets all antimalware programs"

#14 boopme

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Posted 19 January 2011 - 11:56 PM

Ok that is good. It may take a day or two for it to be analyzed. All logs are answered.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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