Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Dad's comp infected. Redirect virus


  • This topic is locked This topic is locked
7 replies to this topic

#1 elvy

elvy

  • Members
  • 82 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 14 January 2011 - 10:17 PM

Here are some logs that I took down.
There is some extensions that I have tried to remove but they always come back. They are called DownThemAll, ebay side bar, search helper, yahoo tool bar, msn tool bar. And when ever I go to login to ebay or amazon, it comes up with a page that wants me to put in credit card info.
I have scanned with mbam and it found nothing. I have scanned with superantispyware and it got rid of some things.

Attached Files



BC AdBot (Login to Remove)

 


#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:04:56 PM

Posted 19 January 2011 - 06:35 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
Posted Image
m0le is a proud member of UNITE

#3 elvy

elvy
  • Topic Starter

  • Members
  • 82 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 20 January 2011 - 12:16 AM

Okay

#4 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:04:56 PM

Posted 20 January 2011 - 06:25 PM

Can you run Combofix again for me. Delete the copy if you still have one and download a new copy

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image
m0le is a proud member of UNITE

#5 elvy

elvy
  • Topic Starter

  • Members
  • 82 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 22 January 2011 - 04:10 PM

Combofix log

Attached Files



#6 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:04:56 PM

Posted 22 January 2011 - 09:34 PM

You're machine is clean. All the extensions that you mention are legitimate ones on Firefox and you didn't say how you've tried to remove them so I'm going to assume you haven't tried uninstalling them. You should be able to uninstall them by going to the Tools menu and selecting Add-Ons. Click Uninstall on the ones you want to remove and reboot the machine.

Has that solved the problem?
Posted Image
m0le is a proud member of UNITE

#7 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:04:56 PM

Posted 26 January 2011 - 07:44 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
Posted Image
m0le is a proud member of UNITE

#8 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:04:56 PM

Posted 27 January 2011 - 08:11 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Posted Image
m0le is a proud member of UNITE




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users