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google redirect problem even in safe mode


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#1 CJTSB

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Posted 14 January 2011 - 09:52 PM

Hello everyone, I just want to say first that I have visited this site many times when fixing my computer or others, so thank you to everyone for this great community. I am a relatively competent computer user, and have never had problems removing malware in the past- until now, which is of course why I am here! I returned from my lunch break at work today to find the shared computer running one of those fake virus scans. I'm sure you've run into them before. I have rkill and hijackthis permanently installed on that computer because, being a shared computer, this kind of thing sadly tends to pop up once a month or so. I ran rkill, killed all the processes, then ran hijackthis and instantly recognized the shady KJHSDJF.exe (or whatever it was) file in a temp directory and removed it. This seemed to fix the problem at first, however, I could not open up any webpages afterwards. This was fixed by removing a proxy server which I assume must be from the malware, which was pointed at 127.0.0.1 with a strange port I didn't recognize (sorry, didn't save which port it was using). I removed this proxy server and all my webpages were loading fine again, however I noticed now that many of my searches were being redirected to SCOUR.COM. I restarted my computer in safe mode, ran HJT again, but did not see anything suspicious, so rebooted once more and then ran malwarebytes. It did find a few minor things, however nothing which I thought would solve the google redirect problem. Upon restarting, the problem seemed to have gotten worse: now I could not directly open ANY webpage, except for google, which is something I've never seen before. Now I am forced to seek help from my home computer. I tried restarting the shared computer at work in safe mode, and even in safe mode I could not even ping common sites such as yahoo.com, cnn.com, etc. But I can still run google searches, pull up current news search results, etc. but when I click one of the links it does not work. I am out of potential solutions as my common methods have failed, and I do not see anything at all when I run HJT. The computer is running windows vista 32 bit. I hope I have given enough information, and thank you in advance for any help in solving this problem!

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#2 Orange Blossom

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Posted 14 January 2011 - 10:49 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

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Posted 15 January 2011 - 08:16 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic373595.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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