Operating System: Windows 7 home premium 64-bit
System: (brand new) Dell Inspiron 17R (Inspiron N7010)
Processor: Intel Core i5 CPU M 460 @253GHz (4 CPUs), ~2.5GHz
Direct X Version 11
This error message pops up while playing the Sims 3, usually while on large lots, sometimes after hours of playing and sometimes after only a few minutes. I've tried running the game in windowed mode, which did not help the problem, but allowed me to see the error message.
Windows help and support offers the following suggestion: open screen resolution- click advanced settings- click troubleshoot tab- click change settings- move hardware accelerator slider to full, however when I go to advanced settings, the change settings is not clickable. it says "if your current display driver allows you to change settings, click this button" but it's not clickable for me, so how would I change hardware acceleration? Intel site says there are no updates for my driver.
any idea how to fix this? My "Intel graphics and Media control panel" is set to "maximum performance" under "power plans." I scanned my computer at the Sims site to see if it met the requirements for playing (http://www.ea.com/games/the-sims-3# ) and it said my computer exceeds the minimum requirements to play.
The Intel Driver Update Utility provides the following:
Product Deteted: Intel HD Graphics
Current Driver Installed: 220.127.116.114
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.
Please help, and let me know if additional info is needed. This is a brand-new laptop and I had high hopes for playing the Sims 3. Thank you for your time.
Edited by Lbear, 14 January 2011 - 07:25 PM.