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DVD ROM not there


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8 replies to this topic

#1 genthore

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Posted 14 January 2011 - 01:29 PM

I have a not too old Phillips dvd rom attached to my Dell Dimension 4700 running XP sp3
it has power and is attached to the MoBo but it isnt showing up anywhere when I try to access it.
I checked the connections even tried a different HDD cable - shouldn't windows detect it automatically?
It is the only disc drive and is set up as master but I also tried it on cable select too.
The drawer opens and it definately has power but isnt showing up.
I ran new hardware wizard and it didnt detect anything. the drive had been attached to the current system for quite some time and worked previously. It was removed at some point to be used as a second drive on another system and works fine when attached to a different pc.
When I open My Computer there is no D drive and no cd/dvd tab in control panel/system/hardware folder either

I am sure the hdd cable is correctly connected and it is not on the same IDE channel as the hard drive

Edited by genthore, 14 January 2011 - 01:37 PM.


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#2 Broni

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Posted 14 January 2011 - 02:07 PM

One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/982116
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

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#3 Eyesee

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Posted 14 January 2011 - 02:38 PM

Does the BIOS see the drive?

Check the cabling and reseat the cables.
Red stripe (pin 1) faces the power connector.
In the beginning there was the command line.

#4 genthore

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Posted 14 January 2011 - 03:31 PM

tried all of the above- drive still not showing up
cant uninstall it since its not there
followed th instructions windows provided- nothing happened
dled and ran patch- nope -still nothing

and I uninstalled the ATA channels- they reinstalled upon restart but still no drive showing up

#5 Broni

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Posted 14 January 2011 - 03:35 PM

Bad data cable, or the drive is dead.

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#6 genthore

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Posted 14 January 2011 - 03:48 PM

thats what I thought too - but I tried the cable and the dvd drive from my working pc and still nothing.

I think the board may be toast

#7 Broni

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Posted 14 January 2011 - 03:52 PM

Ehhh....20 bucks, brand new shipped :)

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#8 Eyesee

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Posted 14 January 2011 - 04:20 PM

I was thinking bad drive at first too. But you said you tried a drive and cable from another system. I would assume then, that if you tried the phillios drive in another system it would work fine.

Check the BIOS and make sure that you have the secondary IDE controller enabled.
Maybe it isnt. Worth looking at.

Edited by Eyesee, 14 January 2011 - 04:23 PM.

In the beginning there was the command line.

#9 Crazy49er

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Posted 16 January 2011 - 10:22 AM

Have you recently changed or deleted any programs? I had a similar case once with a laptop I was working on. The guy who owned it deleted the Litescribe software for an older HP laptop. He thought it was bloatware but it was the firmware/drivers to his DVD drive. Needless to say something very odd happened next and the DVD was stuck in limbo, so to speak. Neither windows or BIOS could see it despite it being plugged in, I tried removing it, reseating it, upgrading the drivers, uninstalling it, letting the laptop reinstall it, upgrading the BIOS, reseating the memory, etc...etc...etc... I had to do some research online but what I read was when the software was removed it didn't get removed entirely from the Registry. And in windows XP it would basically think there was a drive there but to the end user it wouldn't show up. And you couldn't delete it or reinstall it.

I was able to delete a couple specific registry files that deal with the DVD, rebooted and there it was... DVD worked again. I don't remember the steps though, I lost the instructions on how to do it, someone else on here may know.

Warning! If you do go in to alter the registry be sure to make a backup first before doing anything else!

Edited by Crazy49er, 16 January 2011 - 10:25 AM.





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