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System Tools Virus


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#1 strope411

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Posted 14 January 2011 - 11:19 AM

Good Morning,

I have a HP laptop running Windows Vista. I use Firefox for internet. Somehow, I have inherited a virus called "System Tools" and it has taken over my AVG security software. I have researched several posts trying to come up with a solution and thought I was doing things right, but I can't seem to download anything to my computer, whether it comes from the internet direct or a USB drive. My computer keeps stating the following:

C:\Users\Owner\Desktop\XXXXXXXXX.com (the XXXXXXXXX is whatever program I am trying to download)
The extended attributes are inconsistent.

I had Malware installed on my computer but this notice pops up when I try to run it. I also have Combofix on my hard drive but have not attempted to open it since I am not comfortable to do so with out the proper guidance.

While I consider myself somewhat computer literate, I am NO way as smart as a fraction of the contributors on this website.

Thank you for reading this topic and I hope that someone can guide me to some kind of success.

Mike

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#2 boopme

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Posted 14 January 2011 - 03:41 PM

Hello and welcome,please see the blue text above this forum on Combofix.

Please follow our Removal Guide here Remove System Tool and SystemTool .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 strope411

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Posted 16 January 2011 - 12:08 PM

Thanks for the response. Sorry it took awile to respond, but after a few tries, my son and I managed to get Malware to download and run. Here are the following logs:

Rkill:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 01/15/2011 at 20:42:56.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:



Rkill completed on 01/15/2011 at 20:42:59.

And here is MBAM:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5528

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18999

1/16/2011 7:50:52 AM
mbam-log-2011-01-16 (07-50-52).txt

Scan type: Full scan (C:\|D:\|E:\|)
Objects scanned: 320021
Time elapsed: 51 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\kDeMk07000 (Trojan.FakeAlert) -> Value: kDeMk07000 -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\programdata\kdemk07000\kdemk07000.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\D427.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\ED81.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\FE24.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup1082869728.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup2497851040.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\Owner\AppData\Local\Temp\setup66936896.exe (Trojan.Dropper) -> Quarantined and deleted successfully.

Just a couple of observations:

1. There is still an icon in the all programs section for "System Tools"
2. when the computer restarted it showed the following warnings:
Warning 1:

C:\\Windows\System32\mrt.exe
File System Error (-1073741819)

Warning 2:

Consent UI for administrative applications stopped working and was closed
A problem caused the application to stop working correctly.
Windows will notify you if a solution is available.

Thanks Again,

Mike (and family)

#4 boopme

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Posted 16 January 2011 - 03:35 PM

Hi,Mike and family :) We still need to run a couple tools to kill this all off.

consent UI is a permission option when you attempt to run an executable under Vista:

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


Turn off UAC...User Account Control. You can do this by going into control panel, user accounts, and then selecting "turn off user account control". This should solve your problem.


Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 strope411

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Posted 16 January 2011 - 08:37 PM

Here is the new MBAM log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5534

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.18999

1/16/2011 5:18:40 PM
mbam-log-2011-01-16 (17-18-40).txt

Scan type: Quick scan
Objects scanned: 155219
Time elapsed: 5 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Here is the new Rkill log:

(#1)

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 01/16/2011 at 14:38:17.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

\\?\C:\Windows\system32\wbem\WMIADAP.EXE


Rkill completed on 01/16/2011 at 14:38:20.

Second rkill after mandatory reboot:

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 01/16/2011 at 16:54:18.
Operating System: Windows Vista ™ Home Premium


Processes terminated by Rkill or while it was running:

\\?\C:\Windows\system32\wbem\WMIADAP.EXE


Rkill completed on 01/16/2011 at 16:54:20.

Here is the SAS log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/16/2011 at 04:47 PM

Application Version : 4.48.1000

Core Rules Database Version : 6212
Trace Rules Database Version: 4024

Scan type : Complete Scan
Total Scan Time : 02:00:34

Memory items scanned : 368
Memory threats detected : 0
Registry items scanned : 9001
Registry threats detected : 0
File items scanned : 172447
File threats detected : 21

Adware.Tracking Cookie
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@content.yieldmanager[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@bs.serving-sys[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@ad.wsod[2].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@apmebf[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@collective-media[2].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@mediaplex[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@doubleclick[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@ad.yieldmanager[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@serving-sys[1].txt
C:\Users\Owner\AppData\Local\Temp\Cookies\owner@invitemedia[1].txt
.megaporn.com [ C:\Users\Owner\AppData\Roaming\Mozilla\Firefox\Profiles\mbzo7bsd.default\cookies.sqlite ]

Adware.Unknown Origin
C:\PROGRAM FILES\HEWLETT-PACKARD\HP ADVISOR\COMPSHOP\TEMPLATES\AD.HTML

Trojan.Agent/Gen-IEFake
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX0\H\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX0\PROCS\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX1\H\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX1\PROCS\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX2\H\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX2\PROCS\IEXPLORE.EXE

Trojan.Agent/Gen-IExplorer[Fake]
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX0\NIRD\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX1\NIRD\IEXPLORE.EXE
C:\USERS\OWNER\APPDATA\LOCAL\TEMP\RARSFX2\NIRD\IEXPLORE.EXE

Windows is still giving a notice when rebooting and not allowing to upgrade firefox.

Thanks Again,

Mike and Kids (Kylan age 13)

#6 boopme

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Posted 16 January 2011 - 11:28 PM

Hello again guys
This
C:\\Windows\System32\mrt.exe is the Microsoft Windows Malicious Software Removal Tool
It appears to be corrupt

Lets try reinstalling the Malicious Software Removal Tool
I believe by installing it will remove the older first.


I also want to run an online scan.
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 strope411

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Posted 17 January 2011 - 01:16 AM

Thanks for the reply. It is getting late, but Kylan and I will start first thing in the morning. We'll be home since it is a holiday.

Thanks Again,

Mike and Kylan

#8 strope411

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Posted 17 January 2011 - 12:39 PM

Good Morning,

Same problem loading / downloading programs again. Still getting the message C:\Users\Owner\Desktop\XXXXXXXX.XXX The extended attributes are inconsistent. I can download programs in safe mode but not in a normal operating setting. This warning is also not allowing me to run Windows Explorer in adminstrative mode.

On a positive note, I am no longer getting the wallpaper and popups hijacking my computer. The System Tools program is still showing on my list of programs, though.

Thanks Again

Mike and Family

#9 strope411

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Posted 17 January 2011 - 05:31 PM

Good Afternoon,

I still could not run the first program, but I was able to run eset in safe mode.

Here is the log:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=9af5fec04660774a9df94826de3ff11f
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-01-17 10:19:43
# local_time=2011-01-17 02:19:43 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=6.0.6002 NT Service Pack 2
# compatibility_mode=1024 16777215 100 0 35421146 35421146 0 0
# compatibility_mode=5892 16776574 100 100 34781105 131902706 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=178875
# found=2
# cleaned=2
# scan_time=7604
C:\SWSetup\AOLIMS\setup.exe probably a variant of Win32/Agent.HZHBURL trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Users\Owner\registrybooster.exe Win32/RegistryBooster application (deleted - quarantined) 00000000000000000000000000000000 C

Thanks,
Mike and Kylan

#10 boopme

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Posted 18 January 2011 - 11:31 AM

Hi Mike and family, was stuck out of town yesterday. I think we now need to see if there are System file issues as I feel we beat the malware.
Please run SFC (System File Checker)
Please run System File Checker sfc /scannow... For more information on this tool see How To Use Sfc.exe To Repair System Files

NOTE for Vista/WIN 7 users..The command needs to be run from an Elevated Command Prompt.Click Start, type cmd into the Start/Search box,
right-click cmd.exe in the list above and select 'Run as Administrator'


You will need your operating system CD handy.

Open Windows Task Manager....by pressing CTRL+SHIFT+ESC

Then click File.. then New Task(Run)

In the box that opens type sfc /scannow ......There is a space between c and /

Click OK
Let it run and insert the CD when asked.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 strope411

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Posted 18 January 2011 - 11:36 AM

Sorry about your troubles. Is there a way to do this procedure without the operating cd? Our family moved last year and I have a sneaking suspicion that the CD may be in storage. Also, I was able to turn off the UAB while in safe mode and my computer has been allowing me to update and download files.

Thanks,
Mike

#12 boopme

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Posted 18 January 2011 - 12:26 PM

Ok, well there is but, I don't know that process. They do on the Vista forum. So start a topic there. Tell them we cleaned you here so they do go sending you back,lol.
Explain the problem and mention your disk issue and I am sure they can help.

Have great day!

Edited by boopme, 18 January 2011 - 12:26 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 strope411

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Posted 18 January 2011 - 01:06 PM

Thanks SOOOOOOOO much for the help. I have posted a new topic in the Vista forum. After the system check, is there anything else you need of me? While I am waiting, I am going to go the storage company and look for the disc.

Thanks Again,

Mike (and Kylan who's at school)

#14 strope411

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Posted 18 January 2011 - 02:29 PM

Update: I am currently getting help from the folks in the Vista forum. Unless there is anything else you need from me, I cannot thank you enough for solving my desperate problem.

Thanks Again,
Mike and Kylan

#15 boopme

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Posted 18 January 2011 - 02:39 PM

Hello Mike (and Kylan who's at school),where I wish I was.

You're in good hands there. After you have completed everything there then you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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