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can't open any websites, any program i run says it's infected. My computer has pop-ups in which it says i have a windows security alert.


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#1 spyder2099

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Posted 14 January 2011 - 10:32 AM

Ok so obviously I have a virus, and the AntiVirus software alerts I get are bogus, this happened before I remember but I need help to get this virus off my computer. Can anyone help? I would much appreciate it.

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#2 Orange Blossom

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Posted 14 January 2011 - 09:04 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 spyder2099

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Posted 15 January 2011 - 01:34 AM

Thanks Orange blossom, I started with the GMER logs and got #1 done but as I was doing #2 for what seemed like over an hour, the computer reset itself and the virus was gone???? I guess this is a good thing, everything is acting the way it was before so I guess I don't need to bother with going any further.

#4 Orange Blossom

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Posted 15 January 2011 - 07:39 PM

Hello,

Go ahead and continue with my prior instructions. The infection may not be completely gone or may resurface, and it's a good idea to make sure it's completely gone. These things can be weird.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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