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It all started with Firefox. Now I can't get online, other programs not working.


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3 replies to this topic

#1 Rouleur

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Posted 13 January 2011 - 10:49 PM

Hi everyone. I made a post about this maybe a week ago, but I actually followed the instructions this time, so hopefully someone can help. It all started when I went to close a tab in firefox. The whole window closed instead of just the tab. No big deal. A "Mozilla Crash Reporter" popped up asking if I wanted to report the crash and if I wanted to restart firefox. I un-checked the "report crash" box and clicked "restart firefox". Instead of firefox opening, the box just popped up again. It continues to do so every time I try to open firefox. However, firefox opens in safe mode. So maybe the "crash reporter" was bogus, and clicking it unleashed the spyware. I don't know. But here's exactly what the box said, just for reference:

"Mozilla Crash Reporter

We're Sorry
Firefox had a problem and crashed.
We'll try to restore your tabs and
windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report. (this had the check box next to it)

RESTART QUIT"

I restarted my computer at this point, hoping that would fix the firefox problem, but it didn't. The computer took a while to start up, and when it did, the first thing I noticed was the taskbar was the old style - like how it is in safe mode - tan instead of blue. Firefox still did the same thing, and other programs wouldn't open (internet explorer, Ad-aware, malwarebytes, windows media player).

So here is the DDS log, and I've attached the "Attach" and "Ark" files as per the instructions. Thanks a lot!


DDS (Ver_10-12-12.02) - NTFSx86
Run by Owner at 20:34:19.07 on Thu 01/13/2011
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_17

============== Running Processes ===============

C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Winamp\winampa.exe
C:\program files\steam\steam.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\Program Files\Java\jre6\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Owner\Desktop\dds.scr
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\System32\svchost.exe -k netsvcs

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
uRun: [Steam] "c:\program files\steam\steam.exe" -silent
uRun: [Aim6]
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\m8dyxwnv.default\
FF - prefs.js: browser.startup.homepage - gmail.com
FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npwachk.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

---- FIREFOX POLICIES ----
FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false

============= SERVICES / DRIVERS ===============

R? DNINDIS5;DNINDIS5 NDIS Protocol Driver
R? gupdate;Google Update Service (gupdate)
R? Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service
R? MBAMSwissArmy;MBAMSwissArmy
R? PEVSystemStart;PEVSystemStart
R? Viewpoint Manager Service;Viewpoint Manager Service
R? WNDA3100;NETGEAR WNDA3100 USB2.0 Wireless Card Service
S? Lbd;Lbd
S? StarWindServiceAE;StarWind AE Service

=============== Created Last 30 ================

2011-01-13 19:53:27 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2011-01-13 19:48:36 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-01-13 19:40:27 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-01-13 19:40:27 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2011-01-04 04:13:04 -------- d-----w- C:\wCFix
2011-01-04 02:40:59 53248 ----a-w- c:\windows\system32\drivers\sst28.sys
2011-01-04 02:40:59 0 ----a-w- c:\windows\system32\drivers\sst28.tmp
2011-01-04 02:40:58 118784 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\29627.tmp
2011-01-04 02:40:44 419328 ----a-w- c:\docume~1\alluse~1\applic~1\QunMknIyHJtwbe.dll
2011-01-04 02:40:43 467456 ----a-w- c:\docume~1\alluse~1\applic~1\LBSYdYrDlalNvk.exe
2010-12-25 18:54:12 -------- d-----w- c:\docume~1\owner\applic~1\Ufke
2010-12-25 18:54:12 -------- d-----w- c:\docume~1\owner\applic~1\Obona
2010-12-15 20:18:07 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-15 20:17:39 45568 -c----w- c:\windows\system32\dllcache\wab.exe

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-05 05:05:36 667136 ----a-w- c:\windows\system32\wininet.dll
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 20:41:28.12 ===============

Attached Files



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#2 B-boy/StyLe/

B-boy/StyLe/

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Posted 18 January 2011 - 03:58 AM

Hello and welcome to Bleeping Computer :welcome:

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



IMPORTANT NOTE: :exclame:

If the system has been used after topic creation time we need to take a look at fresh logs. So, please post fresh copies of dds.txt & attach.txt logs.



Regards,
Georgi :hello:

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#3 Rouleur

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Posted 20 January 2011 - 08:37 PM

Nothing has changed since my original post. The computer has been turned off since then.

#4 kahdah

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Posted 21 January 2011 - 09:59 AM

Hello Rouleur

Welcome to BleepingComputer :)
========================
One or more of the identified infections is a backdoor trojan or rootkit.

This type of infection has the capabilities to allows hacker to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identity Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

If you still want to clean it please do the following


===================================

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT !!! Save ComboFix.exe to your Desktop


  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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