Hi guys, long time no see
Erm, my landlord's laptop is infected with antimalware doctor..
So I hopped on my trusty laptop and downloaded the setup file for mbam and rkill and hjt.. Off to his laptop I go, boot it up, old laptop sigh zzz... So yeah, eventually log in, ofcourse antimalware doctor pops up with infection warnings. After about 10mins of waiting for the laptop to load up fully.. I go to put my ext. hard drive in.. give it another 5 mins, doesnt seem to want to pick up my hard drive..
Next thing explorer.exe has crashed, and restarted itself...
I try to go onto the internet to try download them from there, get a pop up saying an unknown program is trying change the homepage.. Keep current one (recommened) or use the unknown programs.. I select keep current one.. it doesnt like that and pops up again, and again and again.. Sigh.. Hide the prompt..
Erm, system freezes, yay, ctrl+alt+delete didnt bring up task manager, well it did show up on the task bar, but with everything else that was open was just a black white square.. I gave up trying (its late, and and landlord had company
So, im guessing whatever is on the computer isnt going to let me use my harddrive? And using internet explorer seems to cause some system instability (?)
Would running the system in safe mode and then trying rkill and mbam work off my hard drive, or..?
Or should I just burn them to a CD and try again in normal mode?
Im guessing landlord probably has more than just the antimalware doctor, it was extremely slow..
I did at one point get onto task manager, and I did notice a few of the processes running from the temp folder (3-5 maybe), and also processes like explorer.exe and svchost (multiple) were in caps, dont know if it means anything.. One of the processes was Tjp.exe and I think another was tjkep.exe but I'm guessing they're just randomly named files..
I know alot of the info seems vague, but I dont think they would appreciate me writing this post when they seemed to be impatient with me (lol) so I'm writing from memory..
Anyways, and advice or help would be good..
He's also running AVG, and from its prompts, guessing it needs updating and a full system scan to be run..
Oh also, at one point, there was prompts (sorry going to be very vague) titled 16mb dos trying to close tjp.exe, or something similar like that then in the main window showing the location - temp.. with an option to close it, or leave it running.. Did this with about 5-6 randomly (i assume) named files, these prompts wouldnt disappear, either by selecting close or leave open..