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My windows xp keeps rebooting.


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#1 L.messi

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Posted 13 January 2011 - 04:26 PM

I used my other computer one night and turned it off when i finished. I had performed a scan on Spybot and Malwarebytes'. According to my brother the scans came up with nothing wrong (except for tracking cookies on Spybot), despite this Malwarebytes' asked him to restart.
The next morning i turned on my computer and then it keeps rebooting. It doesn't even reach to the Windows XP loading stage. My brother told me this problem occurred when the computer restarted last night.
WHen booting up it goes to the screen saying: Verifying DMI Pool data ........ (this is normal)
But then at the bottom a new messages pops up saying: boot from CD/DVD
It then goes to the screen saying: "We apologize for the inconvenience, but windows failed to start successfully....."
It has the options to start normally or with the various safe modes. My wireless keyboard at this point doesn't work.
I later connected a different keyboard to the computer and it worked (this time it was wired).
When the computer rebooted again I pressed F8 and tried to start windows in 'safe mode with networking' which leads me to another screen where I select Microsoft Windows XP Professional. Safe mode also failed to start up and made the computer reboot. I tried safe mode with command prompt which too failed.
I later click F8 again, when the computer rebooted, and selected disable automatic restart on system failure and then selected Microsoft Windows XP Professional.
It came up with a blue screen saying "A problem has been detected and Windows has been shut down to prevent damage to your computer."
The problem was:
IO1_INITIALIZATION_FAILED
Technical Information:
*** STOP: 0X00000069 (0x00000000,0x00000000,0x00000000,0x00000000)
I don't know what is wrong but I'm hoping its not a virus or trojan problem.
Thank you for any help available.

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#2 hamluis

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Posted 13 January 2011 - 04:46 PM

<<STOP: 0X00000069>>

Hmmm...that appears to be an error reserved for Win 2K systems, none other.

The Verifying DMI Pool halt...is often an indication of wrong boot device selection, IME.

I don't use Malwarebytes often...but I've never known any malware protection program to require a reboot unless it needs such to remove items discovered during scanning.

I don't know what to make of the symptoms you describe, to be honest.

Louis

#3 L.messi

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Posted 13 January 2011 - 04:59 PM

I also thought it was a bit strange because before I went to sleep I saw 2 objects infected according to Malwarebytes' scan. My brother stated that he was certain he didn't touch anything but the message from Malwarebytes' that asked him to restart. Normally you're meant to click 'see results', which brings you to the results screen and then you clicked 'remove selected' if there is an infected object. After that it comes up with a log and asks you to restart.
My brother said he manually turned off the computer after he saw the computer repeatedly reboot.

#4 hamluis

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Posted 13 January 2011 - 05:05 PM

I'll put this on the Unbootable Computers List, seems to be the right move for now.

One of the BC Malware Team personnel will have a look at it, but it probably won't happen immediately...so be patient :).

Louis

#5 L.messi

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Posted 13 January 2011 - 05:08 PM

Thank you

#6 Elise

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Posted 14 January 2011 - 05:00 AM

You now have three different topics regarding an unbootable computer: the one I helped you with, this one, and the one about ntldr missing. Please let me know if this is all about the same computer.

regards, Elise


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#7 L.messi

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Posted 14 January 2011 - 05:55 AM

Elise we have 3 computer at home the one I'm using now is the one you helped me with last time. My HP computer is the one that keeps rebooting and my ASUS laptop is the one with the missing nldr.
Thanks

#8 Elise

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Posted 14 January 2011 - 08:01 AM

Thank you for the clarification.

When attempting to start in safe mode, do you see drivers rolling over the screen? If so, what is the last one you see before the BSOD?

regards, Elise


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#9 L.messi

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Posted 14 January 2011 - 05:10 PM

When I attempt to start in safe mode nothing happens. I select safe mode with networking then i select microsoft windows xp professional then i see drivers rolling over the screen before it shuts down and restarts. I don't see the BSOD until i select 'disable automatic restart on system failure.'
Though when i click 'last good configurations' the computer started normally. Is there still something wrong with computer though?
I also noticed that it keeps saying local area connection has limited or no connectivity which is strange as the computer i'm on now uses the same netwok and works fine.

#10 Elise

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Posted 15 January 2011 - 04:19 AM

Okay, if Last Known Good Configuration works, it means the problem lies within the registry.

Can you run MBAM from there and post me the log?

regards, Elise


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