Posted 13 January 2011 - 04:26 PM
I used my other computer one night and turned it off when i finished. I had performed a scan on Spybot and Malwarebytes'. According to my brother the scans came up with nothing wrong (except for tracking cookies on Spybot), despite this Malwarebytes' asked him to restart.
The next morning i turned on my computer and then it keeps rebooting. It doesn't even reach to the Windows XP loading stage. My brother told me this problem occurred when the computer restarted last night.
WHen booting up it goes to the screen saying: Verifying DMI Pool data ........ (this is normal)
But then at the bottom a new messages pops up saying: boot from CD/DVD
It then goes to the screen saying: "We apologize for the inconvenience, but windows failed to start successfully....."
It has the options to start normally or with the various safe modes. My wireless keyboard at this point doesn't work.
I later connected a different keyboard to the computer and it worked (this time it was wired).
When the computer rebooted again I pressed F8 and tried to start windows in 'safe mode with networking' which leads me to another screen where I select Microsoft Windows XP Professional. Safe mode also failed to start up and made the computer reboot. I tried safe mode with command prompt which too failed.
I later click F8 again, when the computer rebooted, and selected disable automatic restart on system failure and then selected Microsoft Windows XP Professional.
It came up with a blue screen saying "A problem has been detected and Windows has been shut down to prevent damage to your computer."
The problem was:
*** STOP: 0X00000069 (0x00000000,0x00000000,0x00000000,0x00000000)
I don't know what is wrong but I'm hoping its not a virus or trojan problem.
Thank you for any help available.