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Infected and lost!


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4 replies to this topic

#1 roberth5

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Posted 13 January 2011 - 04:08 PM

I have a 4 yr old Dell running XP Pro, with all updates current that is infected with something that is triggered when the browser is opened. The pop ups come fast and furious.

I scanned with avast (up to date), nothing found), I uninstalled avast and installed MS Security Essentials, it found 3 malwares and deleted them. I ran malwaresbytes and it found NOTHING. Ran the MS Malware remover, it found nothing. I also ran SFC and it wanted the CD (which I gave it) and it fixed some stuff.

I also went to documents and settings and deleted the contents of the temp folders (internet included), and the windows temp folder.

I ran CCleaner, it did its thing. I also turned of the restore function in <my computer> <properties>.

I have taken this steps a couple of times and as soon as I open the browser, the fun starts all over again.

I have a hijack this log I ran and saved.

I noticed that under processes (task manager) there are 32 processes running, watching it when I start the browser, another SVCHOST.EXE comes on line and the pop-ups kick in. If I kill that SVCHOST, the pop ups stop.

Help me before I go off the deep end and do a re-install!

I will attach the hijackthis log at risk of being premature...

Thanks!

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#2 Casey_boy

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Posted 19 January 2011 - 09:22 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#3 roberth5

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Posted 24 January 2011 - 09:48 AM

Yes, I did install a new hard drive and re-installed XP Pro SP3. That sort of fixed my problem. As is almost always the case, the audio drivers I downloaded from Dell for that service tag would not work, told me that I needed an AHD Audio driver for it to work and MS Knowledge base sends you to a hotfix page that is not there. Searched Google and found hundreds having same issue and also found a link to what looked like a realtek utility to fix the problem. Yea, you already see the train wreck coming!!!!

After I clicked on it I did notice the link was spelled slightly different than "realtek". I immediately pulled the plug out of the computer (seemed like the fastest way to stop the pending infection). Not fast enough...!

Looks like malwarebytes finally cleaned it, MS Security Essentials just kept finding and cleaning the trojan, over and over, but malwarebytes seemed to get it out.

Except for no audio, that machine is back up. I am liking re-format and re-installs more and more (except for the audio driver issues)!

So I am good for now!

I use CCleaner, Sysgate firewall, MS Security Essentials and MalwareBytes as my primary tools on home stuff, at work I use Symantecs Endpoint. Just FYI.

#4 Casey_boy

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Posted 24 January 2011 - 09:56 AM

OK, thanks for letting us know :thumbup2:

Since this issue appears to be resolved, I shall get it closed.

Casey

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#5 thcbytes

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Posted 24 January 2011 - 10:55 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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