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antivirus scan and computer not booting


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#1 Dragonlady24

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Posted 13 January 2011 - 03:01 PM

just yesterday my uncles computer contracted this malware called antivirus scan. i went to another site on information on how to get rid of it. i tried to do everything that was in the removal log but very little seemed to work. i tried downloading malwarebytes so that i could scan the system for what malware was left behind from the malware program. the program downloaded(malwarebytes) and was just updating when a blue screen popped up and then the computer rebooted itself.
i tried to redownload it but the malware prevented me from using the web, so i shut down the computer and left. later that day my uncle tried to trun his computer on but it wouldnt load past the main loading screen.
im doing a diagnostics on it at the moment to see what comes up and see if that might help with my problem if at all.
the computer is a dell and has windows xp.

im sending this from my computer in hopes of getting any information to help me in fixing this problem. thanks for any help that you can give.

Edited by Dragonlady24, 13 January 2011 - 03:06 PM.


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#2 Dragonlady24

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Posted 13 January 2011 - 03:48 PM

close this topic please. i did a system recovery to get it to boot up.

#3 Orange Blossom

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Posted 13 January 2011 - 07:43 PM

Thank you for letting us know you have resolved your problem.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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