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I think I have a problem


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#1 chetwright

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Posted 13 January 2011 - 02:26 PM

My computer grinds to a halt after non use for more than a couple of hours. I have read the guide regarding slow computers. Because the whole computer has the problem, I believe it's something else. It literally takes 10 minutes to switch applications during this time. I ran Mcafee, which reports "no infection found" but looking at the report it says 50365 trojans. Yes 50365. Spybot reports no problems. Malbyte reports no problems. I recently upgraded to Win 7, which went smoothing, but the problems persist.
Please help
Chet

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#2 boopme

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Posted 13 January 2011 - 03:33 PM

Hi,let's see if we can get a quickscan log. It may provide some info.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#3 chetwright

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Posted 13 January 2011 - 06:51 PM

Here's the results of the quick scan: (Thank you much!)

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5514

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/13/2011 4:49:06 PM
mbam-log-2011-01-13 (16-49-05).txt

Scan type: Quick scan
Objects scanned: 147451
Time elapsed: 9 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 14 January 2011 - 09:37 AM

Hmmm,could you copy/paste a section of that McAfee report showing some of the Trojans?
If you can't we will need a deeper look here.


Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 chetwright

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Posted 17 January 2011 - 06:07 PM

Sorry I've been out of town


Unfortunately Mcafee does let me export logs. It shows quarintined Artemus trojans (2)
I also ran a full scan with Malwarebytes. below is the log.
Windows 6.1.7600
Internet Explorer 8.0.7600.16385

1/17/2011 3:42:01 PM
mbam-log-2011-01-17 (15-41-41).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|J:\|O:\|Q:\|)
Objects scanned: 638282
Time elapsed: 7 hour(s), 46 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Install\Autodesk\vv3installimage\setup.exe (Heuristics.Shuriken) -> No action taken.
c:\Install\Autodesk\vv3installimage\inventorplugin\setup.exe (Heuristics.Shuriken) -> No action taken.

#6 boopme

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Posted 18 January 2011 - 11:34 AM

No problem, i was also yesterday.
Let's do an Online scan and see how it's doing after that.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 chetwright

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Posted 19 January 2011 - 12:38 PM

E:\I386\APPS\APP22208\src\CompaqPresario_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application deleted - quarantined
E:\I386\APPS\APP22208\src\HPPavillion_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application deleted - quarantined
F:\hp\bin\wbug\CompaqPresario_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application deleted - quarantined


If in fact, Mcafee is capturing these, and I don't know that it is, are they reinfecting me?

Chet

#8 boopme

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Posted 19 January 2011 - 03:14 PM

McAfee may be seeing the quarantine file.

MyWebSearch is one of many browser toolbar add-ons (to include MyWay, MySearch) created and distributed by Ask Jeeves. It is often bundled with "free software" such as wallpaper and screensavers offered by third party software vendors and part of the Fun Web Products suite of utilities (Smiley Central, Cursor Mania, FunBuddyIcons, FunWebProducts, MyFunCards, My Mail Stationary, My Mail Signature, PopSwatter, Popular Screensavers, Webfetti, My Way website portal, etc). The toolbar is also aggressively offered via annoying banner ads and pop ups advertised on third party web sites that target kids. For a more detailed overview, refer to the Ask Jeeves Software Review conducted by Sunbelt Software Research Center.

MyWebSearch and MyWay were pre-installed on new Dell computers starting in November 2004 as reported in The Pharmer In The Dell. Dell had a link to "What is the Dell MyWebSearch Home Page?" but it has since been redirected to The "Dell My Way" Home Page. Dell now uses the "Dell Search Assistant " where they address many of the same concerns previously addressed in the redirected link.

Although MyWebSearch is not technically spyware, the program uses tracking cookies and transmits information regarding search requests performed through the toolbar's search facility. Some anti-virus and anti-malware programs detect the toolbar as a non-viral threat (i.e. not-a-virus:AdTool.Win32.MyWebSearch) or Potentially Unwanted Program, while others (Spybot, MBAM, Ad-aware...) may detect or remove individual files files and registry entries. However, even after these security tools detect and remove files/registry entries, remnants may still be found from time to time during subsequent scans.

To remove MyWebSearch, please follow the instructions for How do I "uninstall" the My Web Search toolbar?.
To remove the Search Assistant, please follow Dell's Search Assistant removal instructions.

Alternatively, MyWay.com offers the My Web Search Bar Uninstaller for software installed on Dell and other vendor computer. Another alternative is MS-MVP Kelly Theriot's MyWaySearchAssistant Uninstaller.

Also do as boopme suggests and scan with Malwarebytes Anti-Malware which does a good job of finding and removing MyWebSearch related remnants.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 26 January 2011 - 11:51 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic375111.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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