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Redirect virus or more serious now?


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#1 TheShogun

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Posted 13 January 2011 - 09:35 AM

Hi all!

Any help or suggestions with my problem would be greatly appreciated!!

I've been having issues for a week or so now on XP SP3, particularly with Google redirecting and a lot of pop ups, so after a bit of research thought it could be the redirect virus.

I initially had AVG 2011 installed and Spybot S&D. I have since ran all the major free anti-virus programs and all came up with zero infections. Yet the issue still persisted, I then removed AVG and Spybot and installed MS Essentials, this too came up with zero infections.

Then last night I tried to view a video on Youtube (using Firefox) and the page loaded fine apart from no play buttons/volume control etc and the video would not play. Google also started freezing on a blank page so I had to keep closing and reopening the browser window. I then tried to use IE, it has vanished from my PC and I have no idea when this happened, so I tried to download and reinstall. I have now tried this several times and it completes installation according to the wizard but there are no shortcuts or start menu links anywhere, yet there are IE files in my Program Files folder and it shows on Add/Remove programs. I have since removed Firefox and IE and have managed to install Chrome, yet I am still having redirect and freezing issues with Google.

I then ran Hijackthis! this came up with a few dodgy processes (such as one process pointing to www.go.microsoft.com) which I double-checked on various web searches and removed.

Yet still having the same issues and IE still won't install, even through MS Automatic Updates.

I have also noticed some of my standard programs missing such as the XP games folder (solitaire, minesweeper etc) and my calculator.

Does anyone have any ideas what this problem could be and how I could fix this? I am contemplating wiping and reinstalling XP but would rather avoid if I can!

Thanks in advance!

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#2 Orange Blossom

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Posted 14 January 2011 - 10:02 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Budapest

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Posted 22 January 2011 - 04:26 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic375056.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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