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Vista System Restore


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32 replies to this topic

#1 Gary Fox

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Posted 13 January 2011 - 09:16 AM

Hi,

I have a Sony Vaio FZ21Z laptop using Windows Vista 32 bit.

I am at University and had many important bookmarks on Google Chrome for work. I uninstalled Google Chrome but then installed it again and all my bookmarks had gone and I needed to get them back. So I did a system restore to yesterday (12/01/11) as I thought that the restore would bring back the bookmarks that I had. However there has been a problem.

The system restore completed and the laptop shut down to restart again in normal time I think but now it is stuck at the reboot stage. It started up again but is stuck on a blank black screen for about an hour now. There has been nothing come up since the computer shut down. I didn't think that I should turn it off holding the power switch so I will wait for a reply.

I have exams in a week and need to get it working again so any help would be greatly appreciated!

Thank you very much,

Gary.

Edited by Gary Fox, 13 January 2011 - 09:26 AM.


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#2 FrankOtheMountaiN

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Posted 13 January 2011 - 09:47 AM

What happens if you hit ctrl-alt-delete?

Frank O' The Mountain
Doing more stupid before 5AM than most people do all day.


#3 Gary Fox

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Posted 13 January 2011 - 09:50 AM

Hi,

Nothing. The screen in black and blank still. There isn't a mouse cursor either but the screen is lit up - can see the light from the edges.

Thanks.

#4 FrankOtheMountaiN

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Posted 13 January 2011 - 09:57 AM

Then I would try to power off and back on to see if same result. If it is hung, leaving it on in that state will not help any.

I would try hitting cntrl-alt-delete several times in a row 1st.

Frank O' The Mountain
Doing more stupid before 5AM than most people do all day.


#5 Allan

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Posted 13 January 2011 - 09:57 AM

Try startup repair options: http://www.bleepingcomputer.com/tutorials/repair-windows-with-windows-startup-repair/

#6 Gary Fox

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Posted 13 January 2011 - 10:01 AM

Thanks for your replies.

So I shouldn't just wait? I'll try the ctrl+alt+delete and see but didn't do anything last time. What can happen from holding the power button or had the system restore already complete?

The repair options should I use that right away or try booting Windows normally first? I don't think that I have the DVD or CD needed for that.

Thanks again,

Gary.

Edited by Gary Fox, 13 January 2011 - 10:04 AM.


#7 Allan

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Posted 13 January 2011 - 10:03 AM

If it's been frozen during restart for an hour it's not going to continue on its own. Depressing and holding the power button will most likely force a hard shutdown. And sure, you can try to reboot first - worst that will happen is that it will freeze again. Then I'd boot to the Vista cd and try the repair options.

#8 Gary Fox

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Posted 13 January 2011 - 10:06 AM

Thanks.

So should I hold the power button then or just press it once? I don't think that I have the CD needed for the repair and if I do I don't have it with me! Is there any other way or would I have to go buy one?

Thank you,

Gary.

#9 FrankOtheMountaiN

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Posted 13 January 2011 - 10:08 AM

Well you have to see what it does 1st. Hold down the power button until it turns off. Then press it to power on.
What happens?

Frank O' The Mountain
Doing more stupid before 5AM than most people do all day.


#10 Allan

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Posted 13 January 2011 - 10:08 AM

1) Press it, hold it, whatever works.
2) You cannot use Vista's startup repair options without a Vista CD. If you can borrow one, it's perfectly legal to do so.

#11 FrankOtheMountaiN

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Posted 13 January 2011 - 10:10 AM

If you are at a university, there should be a disc hanging around there somewhere.

Frank O' The Mountain
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#12 Gary Fox

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Posted 13 January 2011 - 10:24 AM

I turned it off and back on. It came on and came to the option of startup repair and start windows normally and I pressed startup repair but forgot I didn't have the CD! I'll have to wait for that to finish as I cannot cancel it and then I will start windows normally.

I hope this doesn't make things worse.

Sorry.

Gary.

#13 Allan

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Posted 13 January 2011 - 10:27 AM

It won't do any harm.

#14 Gary Fox

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Posted 13 January 2011 - 10:37 AM

I closed down the computer again after startup repair failed to work (obviously) and then I booted back up. The VAIO sign comes up then goes away, the green bar scrolls across a few times as usual and then goes away and now its on a black screen with the cursor in the middle which I can move around and its been like that for about 10 minutes now.

Whats the problem? What should I do next? or do I need the repair CD?

Thank you,

Gary.

#15 Allan

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Posted 13 January 2011 - 10:39 AM

If it's been frozen during restart for an hour it's not going to continue on its own. Depressing and holding the power button will most likely force a hard shutdown. And sure, you can try to reboot first - worst that will happen is that it will freeze again. Then I'd boot to the Vista cd and try the repair options.


Edited by AllanG, 13 January 2011 - 10:39 AM.





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