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Laptop slow and constantly freezes up. Gone through the checklist, now what?


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18 replies to this topic

#1 farout1977

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Posted 13 January 2011 - 08:53 AM

Hello. I have a Gateway laptop that is incredibly sluggish and freezes up more than it flows. I've taken every step on the "Slow Computer Checklist" and it hasn't improved at all. It froze up during windows updates and froze up at the same spot (twice) during a full system scan I ran with Avira. Any suggestions on what the problem may be or how I can be assisted to fix it? I used this site a few years ago and I was absolutely and completely satisifed with the assistance I received. Thanks in advance!

P.S. I've also done a full scan with Spybot and Startup Mechanic. No luck:(

Edited by farout1977, 13 January 2011 - 08:55 AM.


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#2 Jebaw

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Posted 13 January 2011 - 09:07 AM

How many items are on your startup list?

#3 dc3

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Posted 13 January 2011 - 09:30 AM

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results". Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

Please run Process Explorer, then post the results back here.

Please use the following link to provide us with information about your computer so that we can assist you.

How to Publish a Snapshot using Speccy

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#4 Allan

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Posted 13 January 2011 - 09:33 AM

The fact that it freezes while running Avira (especially at the same point during the scan) would lead me to believe you should post in the malware forum.

#5 hamluis

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Posted 13 January 2011 - 10:05 AM

Rather than Spybot...I would suggest running scans with SUPERAntiSpyware first, then Mawlarebytes...followed by a complete scan using your installed, updated AV program.

Louis

#6 Allan

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Posted 13 January 2011 - 10:10 AM

Rather than Spybot...I would suggest running scans with SUPERAntiSpyware first, then Mawlarebytes...followed by a complete scan using your installed, updated AV program.

Louis

Agreed - Spybot is old school. MalwareBytes & Super AntiSpyware are the current best of breed. Re your advice to run a full scan with his AV, re-read the OP's orignal post and my reply above.

#7 hamluis

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Posted 13 January 2011 - 11:09 AM

You are quite correct :), my bad reading habits got the best of me.

I use Avira Free and I've never known it to freeze up, although it's possible that it is damaged and needs to be uninstalled/reinstalled. I would try that before posting in the Am I Infected forum.

Louis

#8 Allan

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Posted 13 January 2011 - 11:42 AM

I agree it's somewhat rare for an AV to freeze mid-scan, but it does happen and it can be caused by malware (not saying that's necessarily the cause, but it is a possibility).

#9 farout1977

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Posted 16 January 2011 - 10:14 AM

Thank you all for your assistance. I've been working long shifts since I last posted. Today I'll finally get the chance to try out your recommendations. Thanks again!!

#10 farout1977

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Posted 16 January 2011 - 10:23 AM

Speccy snapshot:

http://speccy.piriform.com/results/H3edxhuMtHJrMnlYJljAIdC

#11 farout1977

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Posted 16 January 2011 - 10:29 AM

The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results". Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.

Please run Process Explorer, then post the results back here.

Please use the following link to provide us with information about your computer so that we can assist you.

How to Publish a Snapshot using Speccy


Will this also show you the results from Process Explorer? If not, how do I post that so you can see it?

#12 thrillhouse

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Posted 16 January 2011 - 10:52 AM

file > save as > copy & paste

Edited by thrillhouse, 16 January 2011 - 10:52 AM.


#13 farout1977

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Posted 16 January 2011 - 10:59 AM

file > save as > copy & paste

Thank you. Here it is:

Process PID CPU Private Bytes Working Set Description Company Name
System Idle Process 0 95.79 0 K 24 K
Interrupts n/a 1.52 0 K 0 K Hardware Interrupts
DPCs n/a 0 K 0 K Deferred Procedure Calls
System 4 0 K 688 K
smss.exe 380 256 K 148 K
csrss.exe 448 1,632 K 464 K
wininit.exe 488 1,188 K 64 K
services.exe 568 2,784 K 1,892 K
svchost.exe 748 2,940 K 1,600 K Host Process for Windows Services Microsoft Corporation
SCServer.exe 3100 1,968 K 736 K Microsoft Search Client Server Microsoft Corporation
FlashUtil10k_ActiveX.exe 3660 1,960 K 1,852 K Adobe® Flash® Player Installer/Uninstaller 10.1 r85 Adobe Systems, Inc.
svchost.exe 812 3,436 K 2,084 K Host Process for Windows Services Microsoft Corporation
svchost.exe 844 69,244 K 16,824 K Host Process for Windows Services Microsoft Corporation
svchost.exe 976 17,988 K 3,432 K Host Process for Windows Services Microsoft Corporation
audiodg.exe 1096 12,492 K 6,052 K
svchost.exe 1008 1.52 36,196 K 25,444 K Host Process for Windows Services Microsoft Corporation
dwm.exe 3200 1,176 K 2,032 K Desktop Window Manager Microsoft Corporation
svchost.exe 1024 55,072 K 6,796 K Host Process for Windows Services Microsoft Corporation
taskeng.exe 1540 2,024 K 272 K
taskeng.exe 3448 9,000 K 2,372 K Task Scheduler Engine Microsoft Corporation
msfeedssync.exe 2936 1,156 K 3,888 K Microsoft Feeds Synchronization Microsoft Corporation
svchost.exe 1124 1,924 K 144 K Host Process for Windows Services Microsoft Corporation
SLsvc.exe 1140 5,364 K 308 K Microsoft Software Licensing Service Microsoft Corporation
svchost.exe 1196 7,380 K 1,812 K Host Process for Windows Services Microsoft Corporation
svchost.exe 1304 21,608 K 3,420 K Host Process for Windows Services Microsoft Corporation
WLTRYSVC.EXE 1420 820 K 140 K
BCMWLTRY.EXE 1432 21,716 K 4,532 K
spoolsv.exe 1500 5,632 K 628 K Spooler SubSystem App Microsoft Corporation
svchost.exe 1528 9,320 K 3,092 K Host Process for Windows Services Microsoft Corporation
AppleMobileDeviceService.exe 1824 2,672 K 144 K Apple Mobile Device Service Apple Inc.
IAANTmon.exe 1860 652 K 268 K RAID Monitor Intel Corporation
SeaPort.exe 484 4,356 K 464 K Microsoft SeaPort Search Enhancement Broker Microsoft Corporation
svchost.exe 796 3,388 K 88 K Host Process for Windows Services Microsoft Corporation
WLIDSVC.EXE 1332 6,060 K 200 K
WLIDSVCM.EXE 1996 848 K 128 K
svchost.exe 688 3,540 K 104 K Host Process for Windows Services Microsoft Corporation
wmpnetwk.exe 2012 14,180 K 1,924 K Windows Media Player Network Sharing Service Microsoft Corporation
iPodService.exe 2668 2,732 K 1,008 K iPodService Module (32-bit) Apple Inc.
svchost.exe 2772 1,432 K 160 K Host Process for Windows Services Microsoft Corporation
lsass.exe 588 3,004 K 2,308 K Local Security Authority Process Microsoft Corporation
lsm.exe 596 1,748 K 988 K
csrss.exe 496 2,336 K 1,768 K
winlogon.exe 532 1,996 K 144 K
explorer.exe 3280 38,660 K 20,560 K Windows Explorer Microsoft Corporation
MSASCui.exe 2360 5,576 K 1,596 K Windows Defender User Interface Microsoft Corporation
IAAnotif.exe 3780 2,816 K 292 K Event Monitor User Notification Tool Intel Corporation
WLTRAY.EXE 3896 17,372 K 4,740 K Broadcom 802.11 Network Adapter Wireless Network Tray Applet Broadcom Corporation
SynTPEnh.exe 3172 1,956 K 524 K Synaptics TouchPad Enhancements Synaptics, Inc.
sm56hlpr.exe 3732 1,600 K 788 K SM56 Modem Helper Motorola Inc.
wpcumi.exe 2512 2,828 K 304 K Windows Parental Control Notifications Microsoft Corporation
wmdSync.exe 2884 1,544 K 316 K User session Windows Mobile device handler Microsoft Corporation
wmpnscfg.exe 2676 1,592 K 476 K Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation
iTunesHelper.exe 4048 6,684 K 576 K iTunesHelper Apple Inc.
iexplore.exe 736 16,856 K 12,548 K Internet Explorer Microsoft Corporation
iexplore.exe 2896 228,988 K 180,116 K Internet Explorer Microsoft Corporation
procexp.exe 3588 1.52 18,076 K 20,812 K Sysinternals Process Explorer Sysinternals - www.sysinternals.com
wlsettings.exe 3652 6,120 K 752 K Windows Live Settings Microsoft Corporation

#14 dc3

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Posted 16 January 2011 - 11:33 AM

Edit: I see that you were given instructions. I'm too late.

Edited by dc3, 16 January 2011 - 11:35 AM.

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#15 dc3

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Posted 16 January 2011 - 11:59 AM

SynTPEnH.exe has a reputation of causing 100% CPU usage. This article addresses this and makes suggestions for a work around.

Edit: This may not be the only problem that you have, but it is a starting place.

Edited by dc3, 16 January 2011 - 12:00 PM.

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