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Help please


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3 replies to this topic

#1 mamalacuache

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Posted 12 January 2011 - 09:28 AM

forgive me im new i am running vista sp2 on a dell laptop new years i got the redirect virus i removed it using gooredfix ccleaner etc all was fine then a week later i have it again only this time i have other problems too...taskbar at the bottom turns white for a few seconds then back to normal occasional redirects with searches pop ups taking me to who knows where (i usually x out before the load) windows message "host process for windows services stopped working and was closed" which if i quit ie or mozilla i cant get back in without restart...i am using vipre antivirus (subscription) its up to date firewall in place with windows i am using a home network dsl connection....help me please

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#2 Orange Blossom

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Posted 14 January 2011 - 10:15 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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#3 mamalacuache

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Posted 14 January 2011 - 10:22 PM

sorry im not sure how to close this post i ended up just wiping my hard drive on all computers resetting my router etc that way i kno for sure its off and out but thanx for the reply none the less

#4 Orange Blossom

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Posted 15 January 2011 - 07:40 PM

Thank you for letting us know. Sometimes a reformat and reinstall is the best and quickest solution.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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