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High Ping, Slow Connection Speeds


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28 replies to this topic

#1 spectre398

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Posted 11 January 2011 - 11:38 PM

Hey everyone,
I'm new to this forum, but I'm just going to get into the heart of my problem.
I took a speed ping test of my connection and a tracert to google.
Considering I had way worse speeds and connection problems earlier, I'll show both now and earlier.


Posted Image
Posted Image
Posted Image
Posted Image

---------------------
Tracing route to www.l.google.com [72.14.204.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 63 ms 61 ms 61 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.
-------------------------

My DSL Gateway is a Gigaset SE567/8 Series.
My ISP only sells one speed of internet, so I'm not sure what it's supposed to be, but my friend who uses the same ISP has a 10x better connection than me. On speedtest it shows me in the like 10th percentile compared to the ISP Average. Thanks.

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#2 spectre398

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Posted 11 January 2011 - 11:40 PM

So basically, what's up with my internet speeds and ping? Is there a way to configure/test how to make it better?
Also, I run Diagnostics on my router and I get these results (although I am able to browse the internet):

Connections in the Home

Hardware Hardware Integrity PASS
LAN Test the Ethernet/USB Connection PASS
ADSL Test ADSL synchronization PASS

Connections at the Carrier

Eth to ATM Test Ethernet connection to ATM PASS
OAM end-to-end Test ATM OAM end-to-end ping PASS

Internet Service Provider

PPPoE Test PPPoE Server connection PASS
PPPoE Session Test PPPoE session PASS
PPP Authentication Test authentication with ISP PASS
IP Address Test the assigned IP address PASS

Internet Connectivity

Default Gateway Ping the default gateway PASS
DNS Query Test DNS Query FAIL
Internet Ping a well-known Internet host FAIL

Edited by spectre398, 11 January 2011 - 11:43 PM.


#3 NpaMA

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Posted 12 January 2011 - 02:35 AM

So what's the problem exactly? Describe it a bit more. Which are the "old" and "new" tests? Either way the speeds posted should provide decent web browsing. I doubt anyone could even notice the difference in .87mb/s and 1.2mb/s.

Only one picture shows an unacceptable jitter and ping. Can you post some traceroutes to the following sites:

bleepingcomputer.com
dslreports.com
google.com (go ahead and post a new one)

What are your plan's rated speeds?

Edited by NpaMA, 12 January 2011 - 02:38 AM.


#4 spectre398

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Posted 12 January 2011 - 11:15 PM

I'm pretty sure the rated speeds are 3MB/s.

Tracing route to bleepingcomputer.com [208.43.87.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 72 ms 54 ms 58 ms www.bleepingcomputer.com [208.43.87.2]

Trace complete.

C:\Documents and Settings\SCOTT>tracert dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 63 ms 59 ms 60 ms www.dslreports.com [209.123.109.175]

Trace complete.

C:\Documents and Settings\SCOTT>tracert google.com

Tracing route to google.com [72.14.204.103]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 60 ms 78 ms 121 ms iad04s01-in-f103.1e100.net [72.14.204.103]

Trace complete.

#5 spectre398

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Posted 13 January 2011 - 08:34 PM

Anyone help? bump please. i'd like to play black ops xD

#6 NpaMA

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Posted 14 January 2011 - 02:26 AM

How are your speeds at 2-3am? Or the earliest in the morning you can check.

All the request timed out's, are a bit strange to me but because it's actually reaching the server I don't think it's a problem.

#7 proxious

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Posted 14 January 2011 - 05:00 AM

think the Speed is pretty low compared to common market status and so is the ping , but the Ping test depends on the server to which the packets are sent, some times when u connect a site to a slower server your PING becomes low, try ping testing different sites using http://www.whoisxy.com/ and check it

#8 uByte

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Posted 14 January 2011 - 10:33 AM

What are you paying for? If you are paying for much more and not getting it try to call your ISP and see if they can help. If you are getting what you are paying for you could always upgrade to a higher package or just try a different provider.

I use comcast and I get speeds around 80MB/S Down and 3MB/S up and the 2 providers that I have in town are about the same price (I actually pay less for the cable then I would for the DSL).

#9 NpaMA

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Posted 14 January 2011 - 08:55 PM

think the Speed is pretty low compared to common market status and so is the ping , but the Ping test depends on the server to which the packets are sent, some times when u connect a site to a slower server your PING becomes low, try ping testing different sites using [site removed] and check it

He states he's on a 3mb/s plan. Not knowing what time those tests were taken, I'll assume it was prime time or 4-10pm his local time. In my opinion 1.2mb/s is about what I'd expect for a 3mb/s "prime time" slowdown. That's why I asked him to run a speed test early in the morning when not many people are on.

The ping is fine. Jitter is high but that's probably connected to "possible" congestion causing slower speeds.

If it turns out to be a congestion issue you need to call your ISP and complain.

#10 spectre398

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Posted 18 January 2011 - 08:23 PM

The ping is not fine, obviously, and just so you know one of the sets of tests were taken around midnight. That's the best ping I've ever had and the best connection I've ever had. I've tried different servers, and still get horrible ping. Friends in the area with the same ISP get a connection of 2.2 mbps or greater and ping of no more than 50 ms.

#11 NpaMA

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Posted 19 January 2011 - 02:02 AM

The ping is not fine, obviously, and just so you know one of the sets of tests were taken around midnight. That's the best ping I've ever had and the best connection I've ever had. I've tried different servers, and still get horrible ping. Friends in the area with the same ISP get a connection of 2.2 mbps or greater and ping of no more than 50 ms.

Your pings are fine.

12 72 ms 54 ms 58 ms www.bleepingcomputer.com [208.43.87.2]
11 63 ms 59 ms 60 ms www.dslreports.com [209.123.109.175]
10 60 ms 78 ms 121 ms iad04s01-in-f103.1e100.net [72.14.204.103]

You don't have a problem with "ping" in general. Its something else, which I hinted at above with the jitter levels. You are able to hit BC at 54ms, which is around what you claim others get.

As far as those being taken at midnight and people in your area working fine, I'm starting to suspect it's something local in your modem/router.

Are you using a router? If so what brand/model is it?

Try doing a reset by unplugging both for 30-45 seconds and then turning them back on. If doing that doesn't fix it, you probably need to call your ISP and see if it's a network problem.

Edited by NpaMA, 19 January 2011 - 07:28 AM.


#12 spectre398

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Posted 19 January 2011 - 07:06 PM

Those are the best pings I've had, like I said, so I decided to take new traceroutes to show you my average.
New traceroute:

-------------------------------
Tracing route to google.com [74.125.229.17]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 178 ms 182 ms 156 ms 74.125.229.17

Trace complete.
------
Tracing route to bleepingcomputer.com [208.43.87.2]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 267 ms 234 ms 152 ms www.bleepingcomputer.com [208.43.87.2]

Trace complete.
------
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.254.254
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 132 ms 132 ms 153 ms www.dslreports.com [209.123.109.175]

Trace complete.
-------------------------------

I'm not a network newbie, I've had multiple restart attempts and I just recently had my ISP provide me with a new router, and it's been happening with both routers. ATM I have a Gigaset SE567/8 Series.

#13 spectre398

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Posted 19 January 2011 - 07:14 PM

There's no other providers around and I'm paying for the maximum package. 3mbps DL and I think 1 mbps UL

#14 uByte

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Posted 20 January 2011 - 11:48 AM

Still you should be getting close to what you are paying for especially for DSL regardless of peak times. I would give your provider a call and simply ask why I am not getting what I am paying for. Why should I pay the full amount for something I am not getting? That's false advertisement.

Have you tried other servers when you test. Could be something with the testing providers line. when you go to speedtest.net choose another server around your location.


uByte

#15 Sneakycyber

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Posted 20 January 2011 - 03:30 PM

Are your friends next door neighbors or on the same trunk line? What type of hardware are they using? The type of NIC, Router, DSL modem, types of cable, the age of wiring, how the house is wired, and the distance to the nearest node all effect speed. Also the age of the phone lines makes a BIG difference too. You should be able to call your ISP/phone company and have them test the lines to the house these are their lines and their responsibility they have or should have test equipment to test the transmission capabilities of the line, they should also be able to tell you what their findings are. If their lines test ok then it could be the lines in your house which is your responsibility. If the house is old or you didn't have a new dedicated line run for the modem this could cause a problem. If all the lines check out ask how far you are from the nearest node and tell them your having connection speed problems. They may have you change or check your TCP/IP settings and make sure they are correct. In a perfect world we would all have fiber optics to the house until then we have to make do with what we got or upgrade. At least your a little faster then dial up. There are a quite a few places not far from campus that can't get cable Time Warner wont run the lines, and can't get DSL because there too far from the node. Their only options are satellite (which is almost as bad as dial up) or Mobile broadband.

Chad Mockensturm 
Network Engineer
Certified CompTia Network +, A +




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